Call Center Supervisor

Location
Frederick, Maryland
Salary
$65,000 - $70,000
Posted
Jun 18, 2018
Closes
Jul 23, 2018
Ref
AD217846
Industry
Other
Hours
Full Time

Job Summary:

Sparks Group has a Permanent Placement opportunity for a Call Center Supervisor in Frederick, MD. This role will be focused on providing supervisory guidance for a team of 10-12 representatives. $65-70K. Submit your resume and then PLEASE CALL 301-663-0130 for resume receipt confirmation and immediate consideration/next steps between the hours of 8-5 Mon-Fri. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group! Ensure you CALL as the second step in the submittal process! 

Responsibilities:

  • Key responsibilities will be performing training, quality control review, staff coaching, task delegation/analysis and resolving escalated issues
  • Build relationships with our internal/external customers and vendors to ensure service resolution of escalated issues 
  • Participate in key administrative and marketing implementation 
  • Motivate the team, collaborate with internal partners to ensure goals are being met

Qualifications/Background Profile:

  • 2 years of college
  • Demonstrated experience supervising a customer service related team 5+ years
  • Call center and/or processing experience
  • Knowledge of medical terminology & conditions

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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