Customer Service Representative

Employer
Career Coaching USA
Location
Lanham, MD
Posted
Jun 14, 2018
Closes
Jun 15, 2018
Function
Customer Service
Industry
Other
Hours
Full Time
Job Description We are looking for a customer-oriented service representative. What does a Customer Service Representative do? A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Valid driver's license, and reliable transportation Company Description CareerCoaching USA is a nationwide workforce firm consisting of business leaders charged with guiding workforce development for individuals seeking employment. CareerCoaching USA provides resume writing and job coaching services geared toward helping you land your dream job by writing your resume and preparing you for the interview process Career Coaching USA offers an integrated talent support solution to help businesses find, develop and keep talented employees. The Career Coaching team provides the expertise, training, and resources businesses need to succeed. Whether your an established business or just starting out, Career Source USA is ready to help your business grow!

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