Customer Service Representative I

Employer
Insurance Auto Auctions
Location
Fredericksburg, VA
Posted
Jun 14, 2018
Closes
Jun 18, 2018
Function
Customer Service
Industry
Other
Hours
Full Time
Insurance Auto Auctions is searching for a Customer Service Representative to join the team at our facility in South Fredericksburg, VA.Founded in 1982, Insurance Auto Auctions, Inc. is one of the leading North American salvage auto auctions. We have exclusive focus on the automotive total-loss industry and over 150 corporate owned facilities across the United States and Canada. We provide Sellers and Buyers with the best solution to process and acquire total-loss, recovered-theft, fleet lease, dealer trade-in and collision damaged rental vehicles.Responsibilities include (but are not limited to the following):Provide a variety of customer support services through the mail, telephone, and direct personal contact.Process orders and assignments.Enter data into computer system.Reference pricing and delivery information.Respond to customer questions, complaints and requests.Set up new records and maintain existing records.Perform word processing assignments, filing and related clerical duties.Process all necessary paperwork in preparation for auction day, securing necessary approvals.Follow well-established procedures and under close direction of supervisor.May process automobile titles.Assist with other office functions as needed.Minimum Requirements:Able to communicate effectively with customersAbility to function well as part of a teamBasic computer skillsTime management skillsPositive attitudeAbility to work independentlyClear communication skillsProfessional and clean appearanceEducational/Certification Requirements:High School diploma or equivalent experience preferred.0-2 years' previous work experience.In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.IAA is a drug-free workplace. EOE #CB

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