Entry Level Management

Career Coaching USA
Lanham, MD
Jun 14, 2018
Jun 15, 2018
Full Time
Job Description Entry Level Management for customer service The Customer Service Representative handles requests from new or existing customers over the phone as well as face-to-face. Consults with customers about product and service needs, and makes product recommendations. Meets individual and department metrics and contributes to resolution and customer satisfaction. Performs job duties consistent with safety, legal, and regulatory requirements; company standards, culture and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance. Essential Duties & Responsibilities: Handles incoming calls and responds to customers inquiries, analyzes customer needs, makes product and service recommendations and professionally turns each call into a service call. Follows department policies and procedures; and ensures proper account notation and record-keeping. The focus is on revenue generation and customer satisfaction. Responsibilities include accurate and timely completion of service orders, payment posting, payment research, bill and account investigations. Supports department objectives by participating in special assignments/projects and meeting daily, weekly, and monthly department expectations. Additional Duties: Contributes to departmental activities and programs by accomplishing related tasks as needed. Knowledge, Skills & Abilities: Data entry and computer skills Communication and listening skills Excellent customer service skills Must be dependable and punctual Job Requirements: Must have an upbeat and positive personality Must have a valid driver's license and vehicle Company Description CareerCoaching USA is a nationwide workforce firm consisting of business leaders charged with guiding workforce development for individuals seeking employment. CareerCoaching USA provides resume writing and job coaching services geared toward helping you land your dream job by writing your resume and preparing you for the interview process Career Coaching USA offers an integrated talent support solution to help businesses find, develop and keep talented employees. The Career Coaching team provides the expertise, training, and resources businesses need to succeed. Whether your an established business or just starting out, Career Source USA is ready to help your business grow!

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