Experienced Medical Office Manager

Greater Prince William Community Health Center
Woodbridge, VA
Jun 14, 2018
Jun 15, 2018
Full Time
Job Description The candidate for this position MUST have experience in the health care industry, preferably at a Federally Qualified Health Center (FQHC), or they will not be considered. Position Description: The Office Manager is dedicated to the Center's mission of providing affordable access to an integrated and coordinated health care home for all members of our community under one roof. The Office Manager is responsible for all aspects of the front desk operations, including patient appointments, collections, billing, and satisfaction for primary, dental, behavioral health and OB-GYN patients. In addition, the Office Manager assists with regulatory training, compliance and employee supervision. The Office Manager supervises the site Patient Advocates and is a member of the Senior Leadership Group. This position requires an experienced manager capable of multitasking on a daily basis. Essential Functions Serves as a liaison between various Center departments, including management, operations, clinical, and administrative. This position requires excellent communication skills and a willingness to learn. Works with the Central Billing Office to ensure billing is completed accurately and timely each month. This requires coordination with internal and external staff. Responsible for monitoring the implementation and results of internal/external patient satisfaction components. Works closely with the administrative and clinical support staff to improve patient satisfaction. Serves as the site HIPAA Compliance Officer and works with the Director of Operations to ensure all other aspects of clinical compliance are followed according to the standards set forth by relevant regulatory agencies (HRSA, OSHA, JACHO, etc.). Supervises the Patient Advocates and mentors these individual when necessary and appropriate. Coordinates the annual performance evaluation and decisions regarding the hiring/termination. Develops and maintains a strong working knowledge of the electronic health records (EHR) system. Provides initial and refresher training of the system to new hires. This position requires experience in EHR systems and is a Member of EHR Help Desk when troubleshooting issues and general support of staff using EHR. Full participation on the Senior Leadership Group Team and works regularly with the management team on organizational policy, plans, and procedures and its design, implementation, and evaluation. This position requires significant practice management experience from a private or non-profit doctor office. Supports other staff in the identification and development of marketing and outreach to community-based stakeholders, including universities, private and non-profit businesses, and government agencies. This position assists with scheduling and participating in Health Fairs and other similar outreach events. Orders and maintains office supply inventories for the site. Performs price comparisons among different vendors, where appropriate. Collaborates with the appropriate staff members to keep a record of the Center's inventory and supply usage. This position often involves other duties as assigned by the Operations Manager. Qualifications, Education, and Experience Bachelor's Degree (Health, Management and/or Other Relevant Field) Knowledge of Administrative, Clinical, and Management Requirements In A Health Care Setting (Billing, Collections, Appointment, Coding, and EHR Systems) And Of Clinical Regulatory Requirements 5 - 10 Years of Doctors Office Manager Experience In Two Or More Of Our Practices Supervisory Experience, 3-5 Personnel Bilingual English & Spanish (Oral and Written), Preferred Company Description The Greater Prince William Community Health Center is a non-profit, 501c3, Federally Qualified Health Center (FQHC) providing affordable access to primary, dental, behavioral, OB-GYN, laboratory, and pharmacy services for the whole family under one roof (at three locations). The organization has Centers in Woodbridge, Manassas and Dumfries Virginia. The Centers are located in Eastern Prince William County at the confluence of the Occoquan and Potomac Rivers, 25 miles south of the National Capital. The area enjoys premiere schools, performing arts, national refuges and parks, and a mix of housing types and price points. GPWCHC participates in e-Verify: www.dhs.gov/E-Verify

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