Customer Support Specialist

Pyramid Consulting
Herndon, VA
Jun 14, 2018
Jun 15, 2018
Full Time
Job Description Immediate need for a Customer Support Specialist for a position in the Telecom Industry. This is a 3+ month's contract opportunity with long-term potential located in Herndon, VA Please review the job description below: Description: Provide customer support and assistance to Client's Customers, End Users and Subcontractors. Perform scheduling and phone assisted installation of remote health monitoring technology. Organize installation schedule(s) and confirm logistics surrounding appointments. Utilizing the Client's ticket system, provide level 1 technical support for a variety of health care technology. Stay abreast of current and future health monitoring technology through continuous formal and self-paced training. Communicate effectively with nontechnical senior population. Basic Job Tasks and Responsibilities: Schedule, confirm, and perform phone installation appointments. Assist the install of remote health monitoring equipment by guiding nontechnical seniors over the phone. Provide technical support and issue resolution to customers, subcontractors and end users via E-Mail, phone and other electronic medium. Create and manage RMA's for faulty equipment back to the manufacturer. Configuration of Client's provided remote health monitoring, and peripheral device, equipment to connect via cellular, modem, or broadband connection. Enter data into, and update data within, Client's management console. Provide training to patients on the use of system and applications. Obtain general understanding of Client's systems and application operations related to company offered services. Identify and correct operational issues in client systems. Perform creation and maintenance of new accounts and support tickets using company provide software tools. Additional Duties: Respond to problems and issues as reported by internal and external customers in a timely fashion. Multi-tasking that requires focused concentration is expected to be learned - must be willing to cross train. Maintains the confidentiality of all corporate information, applications and data including passwords, procedures, software, etc. Utilize and maintain basic skills, experience, and knowledge of Client's technology and methodology to perform tasks. Stay abreast of remote health monitoring technology being utilized and new technology being released through self-paced training. Provide monthly status and resource reporting on all assigned projects to supervisor. Work in conjunction with the Operations group, to roll out new processes as directed. Qualifications: REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: College degree not required, but encouraged Detail oriented Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self-motivated, detail-oriented and organized. Experience with hardware and software issues. Proficient in IT applications such as E-Mail, Office Automation Applications and Web Browsers. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Typing proficiency: 40-60 wpm. Must be able to work one week night - 11am-8pm and some weekends Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration. Company Description At Pyramid Consulting, Inc. We Find Hidden Talent. Pyramid Consulting provides rewarding career opportunities for Business Professionals and enables our Clients to compete and win in today's technology-driven global markets. Founded in 1996 and headquartered in Atlanta, GA, Pyramid supports our Client partners around the world, including the United States, Canada, United Kingdom*, European Union* and India* through a combination of local offices and global delivery.

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