Customer Service Representative - Northern VA/DC/MD
Job Description The Service Representative ensures that the highest level of customer service/satisfaction is provided/improved through methods such as analysis, tracking, training, educating, and providing support to our healthcare customers. The ideal candidate some education beyond high school and experience in a customer service role. Candidates must have strong communication and customer service skills and must be willing and able to travel locally and out of state 50% of the time to each assigned location in their territory to ensure customer satisfaction. ESSENTIAL DUTIES : Provide effective customer service while educating, consulting and providing support to each individual outpatient facility. Build relationships with key personnel at each assigned facility to ensure customer retention. Serve as the primary customer liaison for complaint handling for their respective clients. Be able to work remotely up to 90% of the time. Monitor and resolve linen/scrub quality/quantity service issues. Conduct and facilitate best practices to optimize cost reduction efforts. Negotiate and renew customer agreements. Oversee on-site inventories and new installs. Identify and cultivate opportunities for new business with existing customers. Develop working knowledge about organizational products and services. Company Description HandCraft Services was founded by John A. Nichols in 1969. His small dry cleaning business was built on the philosophy of always going the extra mile, one customer at a time. His formula for success started with twenty-two years of experience and a devotion to quality and customer service. As a result of his commitment, Handcraft has continued its history of superior customer service and long-term customer relations. Today, more than three decades later, the family business continues to grow. HandCraft has grown from a one-location operation to a multifaceted company. With state of the art tunnel washing systems, HandCraft continues to set the pace as the regions finest cleaning and laundering company. HandCraft Services is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! HandCraft Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.