Installation Technician - VA/MD

National Carwash Solutions
Herndon, VA
Jun 14, 2018
Jun 15, 2018
Specialty Trades
Full Time
Job Description The Field Installation Lead (FIL) will provide oversight of all assigned installations, ensuring appropriate staffing, installation scheduling, problem resolution, and customer satisfaction. FIL will monitor job progress to verify each installation is completed on time and within budget. Key Responsibilities / Essential Functions: Under the general supervision of the Installation Director: Ability to travel to assigned installation locations for prolonged periods of time, including overnight travel with little to no notice Supervise and direct the daily efforts of each installation technician. Manage technical and administrative aspects of each project including staffing and scheduling. Monitor project plan on a daily basis to ensure installation deadlines are met. May participate in project planning, including but not limited to project set up, subcontractor selection strategy, shop drawing review and processing, contract changes, subcontractor relations, and all required owner and in-house reporting. Perform a site inspection to ensure proper functionality of all newly installed equipment and evaluate equipment performance prior to leaving site. Ensure a smooth and complete hand-off from install to service upon project completion. Provide installation technicians with guidance and direction as needed. Ensure customer acceptance form is completed and customer is adequately trained on proper operation of equipment. Interact directly with customers by telephone, electronically, or face to face. Respond promptly to customer inquiries; address and resolve customer concerns by providing appropriate solutions and alternatives in a timely manner; follow up to ensure resolution. Will perform other job related duties as assigned. Company Description National Carwash Solutions is the leading full-spectrum car wash equipment, chemical and service supplier in North America. Founded in 1973, we offer state-of-the-art automated car wash systems, a complete line of specially formulated car wash chemicals, and a nationwide service network that is staffed by skilled, factory-trained technicians. National Carwash Solutions is a Drug Free Workplace. Candidates must be able to pass a pre-employment physical, drug screen, and driving history and criminal background check. EOE: AA/M/F/Disabled/Veteran

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