Customer Service Representative

EMCOR Group, Inc
Washington, DC
Jun 13, 2018
Jun 15, 2018
Customer Service
Full Time
Essential Duties: Respond to facility and logistics service requests from customers via phone, fax, email, and in personInput service requests in the FIT System and create minor reportsEnsure that accurate and quality data is being entered into the system to include verification if requiredMake follow up calls on all urgent service requestsImmediately notify the on duty, Duty Supervisor and the appropriate shop lead on all urgent mattersRespond to parking requests received via phone, email and in person and issue permits in accordance with the parking policyProvide minor support to the Auto Desk during shortages and after duty hoursRespond to reservation requests via phone, fax, email and in person and provide reservation confirmations via email. Qualifications:Active Top Secret ClearanceGood customer service skillsMust have strong oral, communication and interpersonal skills and possess computer skills with a proficiency in Microsoft OutlookAbility to multi-task and follow instructionsPossess basic typing skillsAbility to adapt to changes

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