Guest Services Associate
Job Description Overview As a Guest Services Associate, you are the clients' first, last, and most frequent point of contact. Good first and last impressions are one of the easiest ways to ensure that a client returns. Dogs and cats are often considered family members, and as such, we depend on our GSAs to make our guests feel welcome, guide them through the process of leaving their pet, answer their questions, address their concerns, and uphold our high standards. As a family-owned 5 Star Pet Resort, we offer top-quality pet care combined with superior customer service. A Guest Services Associate must be friendly, upbeat, positive, and attentive to our client's needs, even while working under pressure. We prefer applicants with experience working in a fast-paced, collaborative team environment. Basic computer skills are required. Essential Duties and Responsibilities Guest Services Associates are responsible for checking guests in and out, making reservations, suggestive selling, preparing for arrivals, and giving tours of the resort to potential clients. Duties include payment processing, problem solving, communicating with veterinary offices regarding vaccines, and contacting clients via email with updates and photos of their pets. Candidate must be comfortable interacting with dogs and cats. Duties may include organizing accounting paperwork, assisting with marketing research and event planning, as well as representing Olde Towne Pet Resort at community events. Applicants must be comfortable working in a fast-paced environment and under pressure, while adhering to conduct and appearance standards. Company Description A family owned business for over a decade, Olde Towne Pet Resort knows that every pet in our care is more than just a client, they are family to those who love them - and part of our family too.