Maintain responsibility for managing the functionality and efficiency of a group of computers running on one or more operating systems. Maintain the integrity and security of servers and systems. Make recommendations for hardware and software purchases. Install new software, troubleshoot, grant permissions to applications, and train users. Provide support for the implementation, troubleshooting, and maintenance of IT systems. Manage the daily activities of configuration and operation of IT systems. Provide Tier 1 Help Desk and Tier 2 escalation problem identification, diagnosis, and resolution of problems.
-10 years of experience in programs and contracts of similar scope, type, and complexity required
-Ability to provide detailed analysis and feedback to agency management and internal clients for escalated tickets
-Ability to perform shift work, Monday-Friday from 3pm-11pm
-TS/SCI clearance with a polygraph
-BA or BS degree in Technology or 5 additional years of experience with system administration may be substituted for a Bachelor's degree
-1 year of experience in Enterprise IT systems and projects
-Experience with managing and performing integration operations and maintenance activities on multiple system domains of various security classification levels and diverse user bases concurrently
-Experience with help desks that directly support client systems that have multiple system domains and various security classification levels and diverse user bases
-Experience with managing and maintaining operating system components on a daily basis for all systems
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.
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