Customer Service Representative

Epiphany Consultancy
Towson, MD
Jun 13, 2018
Jun 15, 2018
Customer Service
Full Time
Because collaboration and contribution to the firm is a priority at our Company Group, we balance your client work with opportunities that allow you to contribute your expertise, strategic insights and innovative thinking in efforts to evolve our methodology, decision frameworks and other intellectual capital. You will also have opportunities to shape the industry by authoring thought-leadership articles and market-analysis whitepapers. Description This position will provide customer service support to both internal and external customers at the front desk, on the phone, and through email. Maintain a high level of quality customer service standards including a professional attitude and demeanor. Perform administrative duties. Participate in the annual registration process. Actively support the Office through regular participation in departmental meetings and provide feedback concerning process improvement strategies. Key Functions and Expected Performances: Provide customer service support to both internal and external customers: a) Resolve customer satisfaction issues in a timely manner or escalate to the next level using judgment. b) Represent the Office while performing front desk operations, answering a multi-line telephone, and responding to customer emails professionally and courteously at all times. c) Assist as requested including responding to field requests for information. d) Handle customer citation appeals in a timely manner and escalate when appropriate. 2. Maintain a high level of customer service standards and conduct: a) Adhere to the hours of window operations and meet it daily. b) Effectively and courteously defuse highly charged situations. c) Provide assistance to both internal and external customers by offering recommendations or alternatives when initial requests cannot be met. 3. Perform administrative duties: a) Manage daily mail. b) Maintain assigned logs. c) Log payments. d) Manually enter hand-written tickets. e) Perform filing duties. f) Balance cash drawer daily with supporting documentation. Participate in the annual registration process. a) Assist with annual registration at either off site or on site location. Actively participate in regular departmental meetings: a) Actively participate in regular departmental meetings, provide feedback on customer service operations and process improvement strategies. Additional Information: This is a full-time position, 40 hours per week. Typical schedule is 7.30am 4pm, Monday thru Friday. Basic Qualifications This position requires a High school graduate or GED and 1-3 years of experience or the equivalent. We understand that consulting can be a demanding career. our Company Group is committed to helping our people maintain a healthy work/life by balancing the demands of quality client work with the opportunity to pursue personal aspirations, spend time with their families and contribute to their communities. Our team members have a variety of interests outside of work, and we encourage them to actively balance work with family priorities and outside activities. Job Posted by ApplicantPro

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