Call Center Agent

Window Nation
Fulton, MD
Jun 13, 2018
Jun 15, 2018
Customer Service
Full Time
Position Summary Window Nation is searching for a Call Center Agent to ensure the best quality experience for every customer that calls in or that is followed up with. The call center is responsible for lead generation. The Call Center Agent is responsible for upholding the best possible customer service through professionalism, recording all proper notes and information related to the customer, as well as maintaining communication between all call center staff and management. The just-right candidate works with a sense of urgency and has demonstrated success working in the customer service field. Primary Job Functions Make outbound calls and take incoming calls from all prospective clients and Field Marketing Agents. Exercise judgment and make timely decisions to promote smooth workflow . Schedule and manage appointments for the sales team to conduct in home estimates via consumer calls generated from marketing efforts Ensure maximum productivity and utilization by meeting hourly, daily, and monthly goals based on established monitoring techniques and metrics. Determine lead eligibility by comparing prospect's information to lead requirements Enter data in a Salesforce based software platform, manage data entry in the CRM to ensure proper entry by Agents, and send daily reports from 360 to respective managers Education and Experience High School Diploma, GED, or equivalent Proficiency in Microsoft Office, Microsoft Excel Formulas, Spreadsheets. Experience with Salesforce is a plus 1-3 years in a customer service oriented field preferred Success Factors Self-motivated, analytical and data driven Flexible, fast-paced and copes well under pressure Strong written and verbal communication skills Commitment to personal and professional standards of excellence All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. 0 Job Posted by ApplicantPro

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