Customer Service Representative

Employer
Leon Management Group
Location
Gaithersburg, MD
Posted
Jun 13, 2018
Closes
Jun 15, 2018
Function
Customer Service
Industry
Other
Hours
Full Time
Leon Management Group is seeking Customer Service Representatives who want to provide excellent customer service to our clients. As a national business leader, Leon Management Group, offers outstanding opportunities for energetic, motivated individuals to make an impact as part of a dynamic team. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you! Responsibilities and Duties: Greet customers in a courteous, friendly, and professional manner using company procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of needs. Meet customer requirements by providing personalized solutions. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work on customer file. Communicate effectively with individuals/teams in the program to ensure high quality. Participate in activities designed to improve customer satisfaction and business performance. Skills: Critical thinking skills to assess and resolve customer needs quickly and consistently Active listening skills and effective communication strategies How to recognize and defuse difficult customer behavior A thorough understanding of the core processes and best practices used in support and service Key Requirements: OUTSTANDING Customer Service priority Teamwork Oriented Meeting or exceeding customer service and new account goals Become familiar with product information understanding features and benefits of your product Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file Demonstrate knowledge of products and services and use this knowledge to establish customer loyalty. Job Posted by ApplicantPro

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