Property Director

Wood Residential Services
Frederick, MD
Jun 13, 2018
Jun 18, 2018
Executive, Director
Full Time
Wood Residential Services, a division of the largest Real Estate developer in the nation, has an immediate opening for a highly experienced Property Director for one of its large, beautiful apartment communities in the Frederick area. As a Property Director you are a leader in business, sales, customer service and people. Your management focus inspires your team to higher levels of performance, creating wow moments for Wood Residential Services customers. As a Property Director you personally exemplify pride and passion, whether it's dealing with a difficult resident complaint or taking the time to stop to pick up a piece of stray garbage on the property. As a Property Director you display the customer service values and integrity you ask your team to demonstrate every day. Being a Property Director at Wood Residential Services is a combination of management, sales, marketing and customer service. Your success in growing and improving your apartment community every day, your demonstrated work ethic, sense of integrity and collaboration are all tested and rewarded in this management role. DUTIES Being a Wood Residential Property Director is more than just setting work schedules and managing apartment communities; it is about creating a community and recognizing with every interaction that this is home for your customers. Whether it's training a Leasing Specialist on how to engage prospective residents or following up on the buildings up-keep, your efforts are focused on increasing renewals and attracting new residents with every interaction. As a Property Director you deal with resident escalations, marketing the property, motivating your leasing and sales team and delegating and ensuring that service tickets are completed in a timely manner. Through each day, your savvy financial management and sales leadership ensure revenue and profitability is achieved. As a Property Director you will also be responsible for: Financial management including managing to a budget Sales leadership including increasing lease renewals, new customer attraction, training leasing consultants and improving sales performance Upkeep of the physical condition of the property to ensure an attractive property where value is evident and risks minimized Team leadership including recruiting, development and management Unlike other property management, retail or real estate environments, Wood Residential Services provides you with support to succeed as a Property Director. Whether it's through capital improvements, marketing support or pricing, Wood Residential Services are there helping you become and remain effective in this management role. QUALIFICATIONS Your day will range from handling service requests to repair something in a unit and finding a respectful but effective way to collect rent and fees to leasing a unit and processing routine paperwork. As a Property Director you aren't sitting behind a desk from 9-5. As a Wood Residential Services Property Director you enjoy the variety of being at the computer one moment ensuring the financials are on track and the next showing a prospective customer what it's like to come home to Wood Residential Services. To be successful, you must be collaborative and customer focused. Additionally you have: Previous experience in financial and people management from hotel, hospitality, restaurant, office, property or apartment management Excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships Must have previous renovation experience Ability to lead others in delivering outstanding customer service Must have Yardi experience Proven track record managing budgets and increasing net operating income Experience operating propriety computer systems, for example hotel & property operations, logistics, finance and inventory in addition to Microsoft Office Suite Ability to managing activities including employee relations, scheduling and staffing Willingness to work non-traditional hours including nights, weekends and holidays BENEFITS It's a great place to work! Wood Residential Services offers financial incentives based upon performance. In addition, we provide a salary and benefits package which includes a 401k, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, paid sick time, paid company holidays, job training programs, and paid vacations. Wood Residential Services is an equal opportunity employer. Property Director, Residential Property Director, Community Property Director

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