Ed. Studies Telephone Help Desk

Employer
Westat
Location
MD - Rockville
Posted
Jun 13, 2018
Closes
Jul 02, 2018
Industry
Research
Hours
Full Time

Summary
We are seeking qualified help desk candidates to work on an upcoming project for our Education Studies group from August through November 2018.

Candidates must have a professional attitude with strong verbal and written communication skills along with some technical ability. Each candidate should have the ability to listen well, think quickly, solve problems, and ask questions. Good, robust typing skills and professional service etiquette in electronic communications. Good writing skills (e.g., spelling & grammar) and the ability to summarize a conversation in writing. Ability to learn and use a computer-based survey management system.

This important Research Help Desk is critical to support our participants. Responsibilities include answering incoming calls, solving or troubleshooting problems that relate to the project by using provided tools and reference documents, assisting with an online survey, data classification and guiding participants through the right procedures.

Knowledge, Skills, and Abilities
■  Ability to quickly establish rapport with those who call the help desk
■  Ability to think quickly and ask questions as appropriate
■  Demonstrated attention to detail
■  Professional courtesy and proper help desk phone etiquette
■  Strong oral communication skills

Minimum Qualifications
■  A High School Diploma or GED is required to apply
■  Must be able to start the assignment on August 3, 2018
■  Must be able to work at minimum, 30 hours/week
■  Must be available to work a 6 to 8 hour shift each day Monday through Friday
  a. Shifts start no earlier than 8:00 am and end no later than 6:30 pm
■  Must be willing to undergo a Background Clearance check

Preferred
■  Experience working on Help Desk or returning prompt calls
■  Some experience in using computer-based survey management systems
■  Previous e-QIP clearance

These assignments are hourly positions. Benefits are based on hours worked and tenure.

Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the position, based on the specific position which may include, for example, identity verification, employment history, or criminal records history.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by Federal, state, or local law.