Case Manager / Health Educator
Job Description Purpose of Position: The BI Waiver Case Manager will assist Brain Injury waiver participants with the development of a waiver plans of service, monitoring waiver services, monitoring the health and welfare of waiver participants, and assisting with the development and implementation of a quality management program. This position will also provide brain injury training and technical assistance to behavioral health providers, law enforcement, caregivers, and other community partners. The duties and responsibilities listed below are intended to describe the general nature of work to be performed by individuals in this job. Job responsibilities shall be performed under the supervision of the Brain Injury Association Manager of Support Services. Duties and Responsibilities - Develop Plans of Service for Waiver participants that adequately address the individual's needs, choices, and strengths. - Assist the Office of Older Adults and Long-Term Services and Supports with the development and implementation of a Quality Management program for the Waiver. - Provide Quarterly site visits to waiver participants to review waiver plans of service, monitor waiver services to ensure that they meet the participants' needs and that they are cost affective, and ensure the safety and well being of waiver participants. - Assist BHA Office of Older Adults and Long-Term Services and Supports with waiver quality assurance activities. - Attend quarterly BI Waiver Provider meetings. - Assist BHA Office of Older Adults and Long-Term Services and Supports with increasing provider capacity by training and recruiting providers. - Utilize the Long-Term Services and Supports Tracking system to maintain all necessary case records as required. - Participate in team meetings for the purpose of monitoring and evaluating the participant's progress. - Provide technical assistance and/ or training to TBI waiver providers. - Enhance professional growth and development through participation in educational programs, seminars, and workshops. - Conduct community survey and collaborates with other health specialists and civic groups to identify health needs, develop desirable health goals, and determine availability of professional health services. - Develops and maintains cooperation between public, civic, professional, and voluntary agencies - Prepares and disseminates educational and informational materials. - Provide brain injury training and technical assistance to behavioral health providers, law enforcement, caregivers, and other community partners such as schools, nursing facilities, and hospitals. - Plans for and provides educational opportunities for health personnel. - Other duties and responsibilities as delegated. Qualifications I. EDUCATION: Master's degree in Social Work or social service field preferred, or Bachelor's degree in social service field with a minimum of two years of experience in case management or resource coordination II. Knowledge and understanding of brain injury, CBIS preferred III. Relevant work experience with individuals with brain injury IV. Relevant work experience with curricula development, training, and program evalualtions V. Good communication skills VI. A valid Maryland Driver's license with no more than two (2) points accumulated on the driving record. Company Description For the last 35 years, the Brain Injury Association of Maryland has been the only statewide source of information on brain injury resources. It has provided help, hope and healing to Marylanders who have sustained a brain injury and their families. It has developed significant expertise in providing information and assistance services; staff who answer Information and Assistance calls possess over 40 years of combined experience with brain injury. It maintains, and is constantly enhancing, its lists of brain injury support groups, brain injury professionals, rehabilitation programs, and vocational, financial, and legal resources. BIAMD responded to over 300 calls per month and its website received an average of 12,000 inquiries per month in 2017 from individuals with brain injury, family members, and professionals seeking information and assistance regarding, best practices, quality of care, access to resources and transitional case management services. The majority of inquiries come from families and professionals seeking advice on how to best work with individuals with brain injuries. Brain injury can manifest cognitive, behavioral, or mental health symptoms or in combination. It can bring forth underlying mental health concerns or exacerbate mental health issues already in place. BIAMD offers support from knowledgeable staff who endeavor to provide informed, personalized answers and to reassure these individuals that they are not alone. They receive information about local resources, rehabilitation programs to further their chance of recovery, and professionals or programs who specialize in working with brain injury.