Client Service Specialist
- Full Time
About Us Since 1868, Sandy Spring Bank has provided outstanding financial services and remained committed to being a strong, local, independent bank. Our community offices throughout Maryland, Northern Virginia and the District of Columbia serve the unique needs of individuals, businesses and organizations every day. We are seeking competent, motivated employees who share our commitment to being remarkable. To attract and retain these quality individuals, we provide a market driven salary administration program and a comprehensive benefits package. Sandy Spring takes pride in offering a broad benefits program to its most valuable asset our staff. About The Job Sandy Spring Bank is currently recruiting for a Client Service Specialist. If you are the chosen candidate, under minimal supervision, you will be responsible for following established procedures, responding to a wide range of client inquiries including opening new accounts, maintaining and resolving account related problems or complaints. Actively pursue sales and enhanced service opportunities by identifying and meeting client needs and strengthens client relationships primarily over the telephone, by mail, fax, and e-mail. Areas of focus: Client Services (both internal and external clients) Answer questions and solves routine problems Account Maintenance New Business/Referrals Cross Selling/Up Selling Accurately record calls Point of contact for BankXpress users including PC, web, and telephone banking products. Required Skills: Position requires successful completion of Call Center assessment test which includes Data Entry skills, e-mail composition skills, and Typing/Keyboarding skills. In addition, 6 to 12 months work experience in retail banking or customer service/Call Center. Basic knowledge of PC modem connections, Internet access, and web services is also required. Must have positive telephone and written communication skills; strong organization skills; and negotiation/sales skills and/or aptitude. Requires a strong speaking voice with the ability to clearly express oneself over the telephone Must be able to operate a personal computer, Call Center telephone, and 10-key adding machine. Knowledge of standard Microsoft Office and windows-based office software is expected. Interpersonal skills are necessary to maintain a professional, friendly, and courteous demeanor throughout the day with clients over the phone. Work requires regular contact with diverse groups internally and externally. The ability to express ideas effectively in English, written and oral, well enough to comprehend instructions, be understood by contacts, and legibly complete standard forms is required.. A varied level of problem solving skills is required. Situations require operational knowledge of the work and the unit, which may involve a range of solutions to different problems. Work is under minimal supervision where work requires independent judgment in the interpretation of existing policies and procedures and the selection of alternative work routines. Compensation: We pay competitively to Market, and offer a 401(k) plan with employer match - both pre-and post-tax contributions. We also offer an Employee Stock Purchase Plan along with the following benefits: Free Banking, including discounts on loans Paid Time Off Tuition Assistance In addition for employees who work 30 hours per week: Medical, Dental and Vision Insurance Paid Parental Leave Life Insurance Health Care and Dependent Care Flexible Spending Accounts Sandy Spring Bank is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We maintain a drug-free workplace environment and perform pre-employment substance abuse testing. If you require a reasonable accommodation to apply for a position with Sandy Spring Bank, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.