Chief of Benefits
The incumbent works under the administrative direction of the Associate Director of Unemployment Compensation, who makes assignments by broadly defining the mission, objectives, priorities and deadlines. The Chief of Benefits is delegated responsibility for administering the overall unemployment insurance program in the absence of the Associate Director. The Chief of Benefits is granted considerable latitude for the exercise of discretion and individual judgment in carrying out the responsibilities of the Office of Unemployment Compensation. Monitors work activities to ensure compliance with program terms, program coverage and proper linkage with other programs and services in the agency. The incumbent insures that activities are integrated into current delivery systems in accordance with operational and organizational objectives. Provides the office staff current information concerning federal and local laws, regulations, programs, and activities; and guidance material is promptly disseminated for use as a reference source. The incumbent uses extensive judgment and ingenuity in interpreting and revising guidelines and developing program policies and methodologies. Incumbent is responsible for both short and long range planning which involves developing goals to deter potential fraudulent activity and detect fraudulent activity that occurs. Incumbent must establish innovative methods to accomplish these goals. Planning also involves the incorporation of automation and responding to external changes resulting from new technology and/or changes in policy or procedures. Incumbent maintains communication with local offices and other agency units to ensure program integrity. Developing and modifying work flow for the Benefit Division. Incumbent makes adjustments in operations, organizational design and procedures to respond to changing program needs, new technology and new laws or regulations. Incumbent alters schedules and assignments, working through subordinate supervisors. Incumbent consults with the Associate Director, Unemployment Compensation, when considering major procedural or organizational changes. Incumbent is responsible for the development and implementation of training programs for the Benefit Division. External and internal resources are utilized to provide necessary training. Incumbent is responsible for establishing work methods, policies, and procedures for units supervised with approval from high level supervisor. Incumbent sets goals on quality and quantity of work and assures that work is in accordance with agency standards, and that goals are met through work review. Incumbent is responsible for the development and implementation of new fraud prevention and detection programs in conjunction with agency computer personnel and management. Performs other job-related duties as assigned. Qualifications Education: Undergraduate Education: Major study -- economics, industrial relations, law, sociology, political science, public administration, or other related fields. Courses in statistics or mathematics applicable to the social sciences are creditable up to a maximum of 12 semester hours. Graduate Education: Major study -- one or a combination of the social sciences that included social science research methodology and techniques, and provided a knowledge of the history, concepts, methods, and techniques of social insurance and/or the social and economic conditions under which social insurance programs operate; OR Applicants must have at least one (1) year of specialized experience equivalent to the grade 13 level, or its non-District equivalent. Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience may include: experience related to social insurance such as applying statistics or mathematics to the social insurance field; knowledge of current social and economic conditions under which social insurance programs operate, and the principles of Federal/State/local relationships; the ability to extend and modify existing techniques and methods or to develop new ones to identify, isolate, and resolve special problems; and to develop effective collaborative relationships with personnel in other fields and with groups having conflicting objectives. OR an equivalent combination of education and experience. Note: Qualifying specialized experience may have been gained through work in the following or similar types of programs: unemployment insurance; old-age and survivors insurance; workers compensation; disability compensation; or other public or private programs covering common social insurance risks. Graduation from a four-year college or university and five years of experience in financial investigative work, or related field; or an equivalent combination of training and experience is preferred. Closing Statement Job Offers: Official Job Offers are made by the DC Department of Employment Services, Office of Human Resources Only.