PBX Operator

Employer
Crescent Hotels
Location
Mclean, VA
Posted
Jun 11, 2018
Closes
Jun 25, 2018
Function
Accountant, IT
Hours
Full Time
About the Sheraton Tysons Hotel Adjacent to the Spring Hill Road Metrorail Silver Line Stop, Sheraton Tysons Hotel grants you seamless access to all the things to do in Tysons Corner and Washington, DC The Sheraton Tysons Hotel has established itself as the Tysons area's hotel meeting destination. Thrive in a newly energized urban and residential setting with thoughtful service for our guests as they enrich their stay with a local experience at the legendary Wolf Trap National Park for the Performing Arts, famous wineries and a variety of parks, attractions, and entertainment. Please! Come join our expert team as we help our guests plan the perfect meeting or family gathering. Overview of the PBX Operator position Answer internal and external telephone calls in a friendly and courteous manner, direct calls through the hotel switchboard. Input wake up calls and messages in to the system, retrieve messages as requested. Actively coordinate communications within the hotel including emergency procedures, alarms, life safety, natural disaster, and shuttle van services, acting as a liaison to all appropriate local Emergency Services. ESSENTIAL JOB FUNCTIONS: 1. Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions. 2. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. 3. Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest. 4. Page guests and patrons using the public address system in a courteous and clear manner. 5. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc. 6. Briefly answer basic inquiries, time, extension numbers, outlet hours, etc. 7. Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. 8. Remain calm and polite especially during emergency situations and/or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment. 9. Comply with attendance rules and be available to work on a regular basis. 10. Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to access and accurately input information using a moderately complex computer system. Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates. EOE/Minorities/Women/Veterans/Disabled