Supervisory Program Manager

Employer
USAJobs
Location
Washington D.C.
Posted
Jun 22, 2018
Closes
Jun 30, 2018
Hours
Full Time
TRAVEL REQUIRED:

Occasional travel - You may be expected to travel up to 10% per year for this position.


RELOCATION AUTHORIZED:
Relocation expenses reimbursed No


KEY REQUIREMENTS:
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  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for the last three years (additional details below)
  • You may be required to pass a background investigation and/or polygraph
  • You may be required to pass initial and random drug testing
  • You qualify for the GS-15 level if you possess one year of specialized experience at the GS-14 level or equivalent performing duties such as:
    • Directing a high-volume customer information center or call center;
    • Implementing, coordinating and overseeing a department-wide mission of administrative programs requiring application of qualitative system and management support principles and processes;
    • Evaluating the effectiveness and efficiency of major program operations throughout an organization with a focus on cost-effectiveness, and attainment of goals and objectives; and
    • Developing and prescribing procedures and furnishing policy guidance to subordinates.
    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 07/02/2018.

    The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

    Bargaining Unit: This position is NOT covered under the Bargaining Unit.

    Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link.

    Residency: If you are not currently a CBP employee, you must meet one or more of the following primary residency criteria for at least three years prior to applying to this announcement:
    1. Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations);
    2. Worked for the United States government as an employee overseas in a federal or military capacity; or
    3. Been a dependent of a United States federal or military employee serving overseas.
    Exceptions may be granted if you provide complete state-side coverage information regarding participation in "Study Abroad" programs, overseas church missions, or state-side addresses of anyone who worked or studied with you overseas. You must provide information and related documentation at the time of application.

    Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

    Supervisory Probationary Period: All newly appointed, first-time permanent CBP Supervisors are required to complete an 18 month supervisory probationary period.

    Supervisory Training: All newly appointed, first-time permanent CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include CBP LI-five weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.

    Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here. To be considered well qualified under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed in the "Required Documents" section of this announcement.

    This job does not have an education qualification requirement.

    Financial Disclosure is required.

    CBP uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

    Every individual receives a fair opportunity throughout the federal recruitment and hiring process. Learn more here.

    Follow U.S. Customs and Border Protection on Twitter @CustomsBorder

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    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, we will use an online self-assessment questionnaire to place you in one of three categories based on your experience, education and training. Your entire application package will then be reviewed. The final determination will be based on all the information provided in your application package.

    If you meet the minimum qualifications, you will be placed in one of the following categories:

    1. Best Qualified: Applicants possessing knowledge, skills and abilities and/or competencies substantially exceeding the minimum requirements of the position.
    2. Well-Qualified: Applicants possessing knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position.
    3. Qualified: Applicants possessing knowledge, skills and abilities and/or competencies meeting the minimum requirements of the position.
    Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. Other 10 point preference eligibles and veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. For more information about veterans' preference visit this link.

    If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, see https://apply.usastaffing.gov/ViewQuestionnaire/10217373

    Knowledge, Skills, Abilities and Other Characteristics (KSAOs): Candidates who meet the minimum qualification requirements are required to possess certain Knowledge, Skills, Abilities, or Other Characteristics (KSAOs) to successfully perform the functions of this position. Candidates will be asked to demonstrate their attainment of these KSAOs in their resume. The KSAOs are:
    • Ability to plan, manage, and coordinate complex projects to meet the planning needs, requirements, and objectives/goals of the organization
    • Ability to direct and lead a staff of professionals by establishing and communicating clear guidelines, objectives and deadlines
    • Knowledge of Information technology (IT) systems, applications, and processes
    • Ability to communicate program, policy and staffing priorities and gaps to executive leadership

    Read more Security clearance Public Trust - Background Investigation


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