Senior Patient Account Rep - Billing and Followup

Location
Chesapeake, VA
Posted
Jun 07, 2018
Closes
Jul 11, 2018
Function
Nurse
Industry
Healthcare
Hours
Full Time
Job Description: Sentara Healthcare is recruiting for a Senior Patient Account Representative to work full time days at the Battlefield Corporate Center in Chesapeake, VA. Two years of billing/follow-up/collections experience preferred. Preferred: experience with Accident, Auto claims and Medicare Conditional Billing.



Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!



Keyword: Medicare, billing, follow-up

Coordinates and maintains insurance and self pay accounts to insure accurate and timely payment. Performs billing, follow up and customer service functions, fields patient inquiries and manages accounts receivable to achieve AR goals. Assists with training within the department and maintaining departmental workflows. Answers calls in a fast paced call center environment. Handles difficult situations while maintaining quality customer service. Reviews and resolves accounts for correct balance. Assists in preparation of correspondence. Responsible for assisting other Sr. Patient Accounts Reps with training and maintaining workflow.

Education Level
High School Grad or Equivalent

Experience
Required: Billing - 2 years, Customer Service - 2 years

Preferred: None, unless noted in the “Other” section below

License
None, unless noted in the “Other” section below

Skills
Required:

Preferred: None, unless noted in the “Other” section below

Other
Medical Terminology preferred. Associate's Degree preferred (Associate's Degree may be considered in lieu of Customer Service experience). Certifications in Customer Service, Revenue Cycle, or Collections preferred. Knowledge of healthcare collections and previous call center experience preferred. Work experience in hospital billing/follow-up/collections/customer service setting preferred. Knowledge of hospital or physician office patient accounting system preferred. 2 years billing or customer service experience required.

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