Technician, Network Operations
Equal Opportunity/Affirmative Action Employer including Vets and Disabled
Join an innovative team that is responsible for transforming the customer experience by creating and bringing to market new products and services based upon globalized connectivity without boundaries. We reach beyond the traditional satellite industry and the broader communications landscape. As part of the Intelsat vision, we will define new products with the performance, features, and flexibility required to open new profitable markets, drive new revenue streams and ensure the most reliable and secure communications globally. To accomplish our goal, we are looking for bold thinkers who will continue our legacy of innovation for decades to come.
The ISOC technician provides expertise in supporting problem resolution, configuration and change management functions, network security, performance and fault management and monitoring, reporting, quality assurance, scheduling, and documentation by utilizing sophisticated network management, monitoring and analysis tools. Additionally, the technician will coordinate operations and interactions with a variety of customer, teleport operators, space segment operators and fiber providers, and the Program Management Office to support the delivery of end-to-end services.
An Equal Opportunity Employer
- Provide Technical Support on Satellite Services. Troubleshooting support for X-Band Network Services, UHF Services, On-Demand Networks (such as DVB type services), customized End-to-End services (to include terrestrial backhaul), Satellite Bandwidth and, Managed Network Services (such as iDirect , VIPERSAT, IP Trunking Services and International Private Line).
- Provide Service Implementation Support for End-to-End services and Managed Network Services. Coordinate and direct end user or technician accessing the satellite to ensure proper alignment of the satellite antenna. Conduct necessary testing of antenna or systems, such as compression testing and update databases to reflect values.
- Provide Performance Monitoring. Utilize carrier management systems tools to provide network and usage analysis.
- Proactively monitor Services: Monitor network devices, video monitoring, teleport equipment monitoring, and monitor satellite carriers.
- Provide Fault Management Support. Troubleshoot outages and faults on all aspects of the circuit: Satellite, VSAT, Teleport, Telco. Provide detailed ticket of all troubleshooting and implementation activities, change request. Provide RFI identification and resolution.
- Provide level 1 hands-on support for customer Co-located equipment.
- Interface with vendors and 3rd party teleports.
- Track RMA support for faulty equipment.
- Arrange for technical dispatches to customer locations.
- Provide technical support to Mobile Satellite Services, to include: Iridium handheld phones, BGAN terminals, Thuraya systems, and Inmarsat legacy systems.
- Manage and coordinates troubleshooting and scheduled maintenances with the teleports, 3rd party satellite operators, terrestrial providers, and engineering teams.
- Detailed document all troubleshooting activities in trouble logging system.
- Provide assistance to teleport operators and VSAT terminal operators with isolating and resolving transmission problems affecting or degrading the satellite.
- Follow Established Process and Procedures.
- Must be able to lead and direct troubleshooting actives on RF and Network devices with customers/technicians at all skill levels.
- Compile and provide customer specific reports, to include contractually required daily and monthly reports, ticket reports, Interference reports and outage reports.
- Lead and direct troubleshooting on RF and Networking devices with customers/technicians at all skill levels.
Knowledge, Skills, and Abilities Job Requirements 1. Must be a US Citizen 2. Must be able to obtain and maintain a U.S government issued security clearance at the secret level 3. BS/BA in a technical field is preferred and/or three years' equivalent experience 4. Military background ideal 5. Flexible schedule, must be able to work off-shifts, weekends and holidays, 12-hour shifts 6. Familiarity with SATCOM networks, basic IP/Networking, iDirect networks, basic RF theory and basic SATCOM theory 7. Possess strong troubleshooting skills and be familiar with trouble logging and reporting. 8. Strong Logical and analytical skills 9. Excellent verbal, written and interpersonal communication skills
- This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
- These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
- Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world's leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat's customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.