Resorts - Executive Housekeeper - Shenandoah
In this role you will manage the entire housekeeping department within our resort of over 400 units. While managing 100+ associates, you will have an opportunity to make a significant impact to our organization's bottom line by managing and maintaining our entire hotel supply inventory process. Unlike many Executive Housekeeper positions, in this role you will also manage our very own in-house laundry operation which gives you control over quality. Purpose: The Executive Housekeeper (Director of Housekeeping) is responsible for the entire scope and operations of the Housekeeping department to include, Rooms Care, Common Areas and Projects, Laundry, and Housekeeping Inventory. Responsible for maintaining company benchmarks with relation to 5 critical areas of success: Associate Satisfaction, Guest/ Customer Satisfaction, Quality Assurance, Financial Responsibility, and On time Reporting. Responsibilities: * Assisting with the hiring and training of all Housekeeping personnel * Responsible for maintaining the housekeeping key inventory system * Responsible for maintaining a safe working environment * Responsible for maintaining a good working relationship with other departments * Assist in cleaning/inspecting rooms as necessary * Oversee and maintain inventory for entire Housekeeping Department * Compile and report accurate status of guest rooms to Front Office prior to the 4PM check-in time and enforce policies and procedures to maintain Q/A standards at or above passing * Ensure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs * Maintain benchmarks as established for Bluegreen Medallia Guest Satisfaction Scores and RCI Gold Crown status * Prepare daily work schedule for Housekeeping staff and ensure staff is developed and mentored for the success of the company and employee morale * Responsible for the Common Area & Projects and frequent inspection of the projects and public areas to ensure up to standard * Responsible for the see the Inventory of linens, chemicals, housewares, consumable amenities and verification of accurate weekly/monthly inventory of all housewares/linens and other housekeeping equipment and supplies * Responsible for the laundry facility to ensure a safe and clean working environment, efficient processing of linen, optimum flow. * Approve all ordering of linen and supplies * Responsible for entire scope of the housekeeping department; training on opening of the house, coverage of dispatch area as required, closing at the end of shift * Ensure associates are following schedules as posted, clocking in/out for lunch breaks and avoiding any unnecessary or unapproved overtime Requirements: * High School Diploma or Equivalent. BA/BS degree preferred. * 4 years management experience in the capacity of Executive Housekeeper or equivalent is a must. * Must have some experience as a Housekeeper or Laundry attendant. * Direct Housekeeping management or supervisory experience in the Vacation Ownership/Timeshare industry is required. * Housekeeping and Management Training's as well as full knowledge of P & L statements, budgeting, forecasting, scheduling, and inventory controls * Interpersonal skills necessary to deal effectively and courteously with diverse groups of people and associates in all levels of management.