Call Center Manager

Location
Frederick, Maryland
Salary
$85,000-$95,000
Posted
Jun 06, 2018
Closes
Jul 11, 2018
Ref
AD217667
Industry
Other
Hours
Full Time

Job Summary/Company:

Sparks Group has a Permanent Placement opportunity for a Call Center Manager in Frederick, MD. This role will be focused on leading initiatives to create continuous improvement and peak quality consumer outcomes.  Submit your resume and then PLEASE CALL 301-663-0130 for resume receipt confirmation and immediate consideration/next steps between the hours of 8-5 Mon-Fri. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group! Ensure you CALL as the second step in the submittal process! 

Responsibilities:

  • Work with a team to develop and enhance strategies and technologies to optimize sales and customer experiences 
  • Translate business strategies into products that excite the customers while positioning the company for growth 
  • Motivate the team, collaborate with internal partners to ensure goals are being met
  • Use market analysis, user feedback, analytics and best practices to drive product strategy
  • Define sales direction, prioritize and manage features that will deliver outstanding customer experiences 

Qualifications/Background Profile:

  • Bachelor’s degree (advanced degree a plus)
  • Demonstrated experience translating business strategy and analysis into performance and results
  • Call Center Management and analytics experience
  • Experience applying market knowledge to create and implement growth via a tactical sales approach

Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered. 

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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