Roving Leasing Manager

The Donaldson Group
Laurel, MD
Jun 04, 2018
Jun 15, 2018
Full Time
THE DONALDSON GROUP Job Description Job Title: Leasing Manager Reports To: Property Manager FLSA Status: Non-Exempt ESSENTIAL DUTIES AND RESPONSIBILITIES Reporting The Leasing Manager reports directly to the Property Manager unless otherwise assigned by the Property Manager. Supervising The Leasing Manager directs the activities of all Leasing personnel in accordance with the Property Manager's instructions and guidelines. Customer Service * Keep the Donaldson Group Promise, providing the best possible customer experience for clients, residents, vendors, internal associates, etc. * Conducts all business in adherence to Fair Housing Law. * Show apartments in accordance with federal, state, local and company policies. * Answer the telephone professionally and in a timely manner. * Complete tasks in a prompt and professional manner. * Lead by example, motivating the entire team to keep the Donaldson Group Promise. * Greet prospects, residents, vendors and all customers utilizing excellent customer service. * Build and maintain a positive rapport with all applicants and residents. * Follow-up with prospective residents. * Receive and report service calls promptly. * Assist in responding to prospective resident complaints as directed by the Property Manager. * Communicate with, listen and respond to co-workers and customers. * Take advantage of opportunities to go above and beyond for all customers. * Take resident service requests accurately to insure maintenance personnel can complete the request properly. Employee Management * Lead by example, motivating the leasing team to keep the Donaldson Group Promise. * Supervise, train, coach and schedule all leasing team members. * Establish goals for the leasing department. * Conduct daily staff meetings to review goals, objectives, and team assignments; lead problem solving sessions, as needed. Marketing * Establish leasing goals to reach or exceed the budgeted occupancy for property. * Create daily marketing plan, as directed. * Maintain current knowledge of market and competitor properties. * Ensure leasing staff's familiarity with market and properties' competitive advantages. * Recommend leasing specials to the Property Manager, as needed. * Recommend customized marketing strategies to generate traffic. * Manage work schedules of leasing staff to optimize property coverage * Communicate availability, pricing and concession information to staff. * Coordinate promotional events with the site staff. * Ensure the quality and distribution of collateral materials, including: o Balloons o Directional signs o Banners o Brochures * Arrange mini-models as directed. * Review all advertising for accuracy and effectiveness. * Lead the properties leasing staff in reaching goals and objectives. * Review all shop reports with leasing staff. * Monitor CallSource daily with leasing staff. * Provide training and refresher classes for the site's leasing staff as needed. * Inspect the marketing route to ensure curb appeal and presentation. * Show units in accordance with federal, state, local and company policies. * Maintain and review telephone logs. * Keep accurate records of traffic and leases using the property management software system. * Conduct and supervise follow-up with prospective residents. * Develop, supervise and/or perform outreach marketing. * Maintain current Market Surveys and resident demographic information. * Ensure execution of resident retention plans. * Assist in the planning and execution of resident functions as allowed by the budget and resident retention needs. * Resident Retention Program. Lease Processing * Process/review applications for pre-approvals (credit check, income requirements, rental history, etc.) and submit applications. * Submit complete lease renewal packages to the Property Manager for approval. * Maintain use of lease application criteria. * Prepare accurate lease packages in a timely manner. * Move-in orientation to include pre-apartment inspection, lease signing and move-in inspection with resident. * Inspect made-ready units to ensure quality. * Coordinate with the Property Manager to ensure timely unit turnover to accommodate move-ins and to minimize vacancy loss. * Assist in the scheduling of vacant apartment turnover work. * Ensure accurate and timely reporting of move-ins and move-outs. * Prepare resident/prospect correspondence as needed. * Maintain complete resident files. * Assist in preparation of weekly reports * Attend scheduled owners meetings, staff meetings and resident meetings, as directed. * Assist Property Manager in completion of special projects, as directed. * Complete other duties as assigned by supervisory personnel. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE An associate's degree or equivalent is preferred. Two years related experience and/or training in residential property management experience is required. The ability to manage multiple tasks in a fast-paced environment is crucial, as well as maintaining a professional appearance and demeanor at all times. Supervisory experience is preferred. Previous marketing and supervisory experience is helpful. CERTIFICATIONS, LICENSES AND/OR REGISTRATIONS The Institute of Real Estate Management's Accredited Residential Manager (ARM) or The National Housing Association's Certified Apartment Manager (CAM) designation is preferred. IREM's Certified Occupancy Specialist (COS) or NHA's National Apartment Leasing Professional (NALP) is desirable. SKILL SET Excellent written and verbal communication skills are required. The ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of residents or employees is needed. Outstanding interpersonal skills are needed. The ability to solve practical problems and employ rational decision making skills is a must. Also necessary is the ability to think and react quickly where only limited standardization or direction exists. Staying calm and handling high pressure situations is requisite. Mathematical skills, such as the ability to apply concepts like fractions, percentages, ratios, and proportions are necessary. The ability to understand and/or compile reports regarding vacancy, concessions and advertising costs is also a must. Computer literacy is essential. Knowledge of Windows-based software is required. Proficiency in Microsoft Word and Excel is necessary. Knowledge of MRI and other accounting/property management software is desired. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Communicate with and listen and respond to co-workers and customers * Frequently walk the property to show available apartments and/or the model apartment to prospective residents * Occasionally lift and/or move up to 10 pounds The Donaldson Group is looking for a full time Leasing Manager that will rotate between 3 residential apartment communities located in Glen Burnie, Laurel and Baltimore, MD. We are looking for someone who is a superstar leaser. Applicant must be capable of working independently and in a group, have a proven sales track record and someone who is able to close the deal 100% of the time. Applicant will be responsible for marketing, outreach, leasing apartments, resident retention, and renewing contracts. Must be highly energized, goal oriented and personable. Must have excellent written and oral communication skills, must be computer literate, must have exceptional customer service skills and have the ability to multi-task. Weekends are a must. We offer a competitive salary and excellent benefits package. The Donaldson Group believes in a drug free work environment, therefore a drug screen will be required. EOE

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