Spa Attendant

WTS International, Inc.
Cambridge, MD
Jun 04, 2018
Jun 18, 2018
Accountant, IT
Full Time
The spa attendant is responsible for maintaining the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk, if applicable. * Ensures the "WTS International Experience" for guests by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards. * Adheres to policies of WTS International. * Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash. * Restocks all linens in locker rooms and appropriate guest areas. * Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up. * Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day. * Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable). * Escorts members/guests to changing areas in a courteous and timely manner. * Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests. * Performs laundry duties, if applicable, including washing, drying, and folding linen. * Ensures all areas are clean and replenishes supplies as needed. * Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. * Greets each and every guest with a smile and direct eye contact. * Informs facility management of any member, guest, or facility issues. * Reports any incidents or accidents to a member of the management team. * Other duties as assigned * High School Diploma or GED * Previous customer service experience, preferably in the hospitality industry. * Ability to have conversations with members/guest so that information that is conveyed is understood. * Efficient, well organized, and able to handle a variety of duties simultaneously * Energetic, enthusiastic and motivational. * Professional manner, discretion, and appearance. * Strong team player. * Must be able to keep calm and composed while under pressure. * Must have an eye for detail. * Availability When Facility Is Open: This could include nights, weekends, and holidays. * Ability to stand for long periods. * Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects. * This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity. * The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts. * The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.