Aimbridge Hospitality
Fairfax, VA
Jun 04, 2018
Jun 18, 2018
Accountant, IT
Full Time
JOB SUMMARYThe House Attendant is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. Assisting Room Attendants on designated floors. He/she is also responsible for delivering items such as luggage, irons, coffee, etc. to guest rooms.QUALIFICATION STANDARDSExperience in a hotel or a related field preferred.Physical requirements:Long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Mental requirements:Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high pressure situations.Must maintain composure and objectivity under pressure.DUTIES & FUNCTIONSEssential:Approach all encounters with guests and employees in a friendly, service oriented manner.Use proper two-way radio etiquette at all times when communicating with other employees.Deliver any clean linen, if applicable, to assigned sections.Complete special projects as assigned by Housekeeping Manager.Pick up any Room Attendant's dirty linen or trash as needed constantly throughout shiftBefore leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters per hotel procedures.Vacuum guest corridors as trained.Maintain the stairwells to hotel standards.Maintain cleanliness and organization of linen roomsUsing daily checklist complete projects listed below as assigned.Elevator lobbiesAsh urnsGlass tablesFurnitureIce machines/vending machinesElevator doors/framesService landing/linen closetsStair wellsOther projects as assigned by managementRemove all objects (example: room service trays, trash, etc.) from guest hallways to the service area or Housekeeping Office as needed.Practice safe work habits to ensure safety to guests, fellow employees and self.Handle requests for luggage handling or check in/out in a friendly, efficient and courteous manner.Handle items for "Lost and Found" according to the hotel standards.At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.Be familiar with Aimbridge Hospitality policies and house rules.Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees.Be familiar with correct guest room cleaning procedures to assist with cleaning if needed.Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.