Franchised Guest Service Agent

Marriott International, Inc.
Alexandria, VA
Jun 04, 2018
Jun 18, 2018
Accountant, IT
Full Time
Job Number 18001HRQJob Category Rooms and Guest Services OperationsLocation Courtyard Alexandria Pentagon South, Alexandria, Virginia VIEW ON MAPBrand Courtyard by MarriottSchedule Part-timeRelocation? NoPosition Type Non-Management/HourlyStart Your Journey With UsThank you for your interest in this position. It is a job opportunity with one of Marriott International s franchisees.Please apply online at https//careers-hhmlp. icims. com/jobs/18263/guest-service-agent/jobAdditional Information This hotel is owned and operated by an independent franchisee, Hersha Hospitality Management. The franchisee controls all aspects of the hotel s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.Immediately greet guest and offer to assist with their needs.Register and assign guests to hotel rooms.Establish method of payment and verify credit.Make and confirm reservations.Compute bills, collect payments, and make change for guests.Transmit and receive messages, using telephones or PMS system.Respond to guest requests in a timely manner.Receive and resolve guest complaints, elevating to supervisor if necessary.Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.Perform bookkeeping activities, such as balancing accounts and conducting audits.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Follow sustainability guidelines and practices related to HHM s EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.Ensure overall guest satisfaction.Perform other duties as requested by management.Previous customer service experience or equivalent training required.Knowledge of PMS systems preferred.Work schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.This company is an equal opportunity employer.frnch1