Housekeeping Room Attendant - Hotel Indigo Old Town

Alexandria, VA
Jun 04, 2018
Jun 18, 2018
Accountant, IT
Full Time
Do you see yourself as aHousekeeping Room Attendantfor ourHotel Indigo Old Town Alexandria? What's your passion? Whether you're into cooking, camping or cats, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. At Hotel Indigo we deliver inspired service. In all we do, we are vibrant, curious and original. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. Be original by building connections with our guests and being imaginative to create memorable experiences. JOB OVERVIEW Housekeeping is what gives hotels the wow factor. Its the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think wow, this looks wonderful. To deliver a great guest experience a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests. DUTIES AND RESPONSIBILITIES Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc. Wear safety protection equipment as provided in line with department regulations and any locallegislative requirements Handle and store chemicals in line with hotel regulations and any local legislative requirements Greet and acknowledge guests Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures Report to supervisor needed repairs or unsafe conditions Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty Respond to guest complaints, special requests and take action to ensure guest satisfaction Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping Report, turn in, and/or log all lost and found items according to established procedures Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service May regularly assist with deep cleaning projects May have turndown duties May assist with other duties as assigned