To provide overall hostel cleanliness ensuring hostel sanitary standards are met and guest satisfaction. Responsibilities: Clean common spaces, kitchens, bathrooms, and rooms as assigned. Includes cleaning walls, floors, mirrors, and windows; dusting paintings, window sills, furniture, counters, and door frames; vacuum, mop, and buff floors as needed. Prepare rooms for guests, including making the beds and cleaning the furniture and floors. Complete all assigned tasks as outlined on shift checklists. Empty trash and recycling as necessary. Follow HI-Q Standards and Procedures. Maintain inventory of daily supplies. Report any maintenance issues that come to your attention. Assist maintenance staff in cleanup of hostel projects. Coordinate any food and beverage presentations as necessary for breakfast, dinners or other special events. Respond quickly to guest requests in a timely, friendly and efficient manner (15 min max.) and follow-up to ensure guest satisfaction. Represent and promote the hostel and Hostelling International in a positive manner to guests, local officials, local residents, community media and the general public. Attend mandatory monthly meetings and other training courses as directed. Engage with guests and inquire about their stay. Wash, dry, and put away laundry, including bedding and towels. Help with food preparations as necessary. Deep cleaning as necessary. Complete all other duties as assigned by management. Skills/Qualifications: High school diploma or GED. Excellent communication skills. Customer service and problem resolution skills. Attention to detail. Ability to multi-task. Minimum six months of hostel or hotel experience preferred. Must be willing to work evenings, weekends, and holidays as schedule requires.