Guest Service Agent (On Call)- Willard InterContinental

Washington, DC
Jun 04, 2018
Jun 18, 2018
Accountant, IT
Full Time
Do you see yourself as aGuest Service Agent (On Call)? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.An American institution, the Willard InterContinental is located in the heart of the nation's capital on Pennsylvania Avenue, near the White House, the Smithsonian museums and the downtown business and theatre districts. With a rich historic legacy, the Willard is the Washington DC hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. The hotel's 335 well appointed large guestrooms include 41 elegant suites. Dining options include the Caf du Parc, a popular French bistro with seasonal outdoor seating, and the Occidental Grill & Seafood, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and 24 hour Private In-Room Dining. There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings. The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.This importantrole answers calls from in-house guest in a timely and professional manner and provides guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures. This position will also check-in and check-out hotel guests in a timely and professional manner and process all payments according to established procedures. Important responsibilities include responding to the guest needs and resolving all related issues with true hospitality.This role will insure that current information on rates, packages and promotions is available at the Front Desk and the Guest Service Center and that all staff are knowledgeable.The ability to react to situations to ensure guests receive prompt attention and personal recognition throughout the hotel is a must.The Guest Service Agent attends pre-shift briefings with staff and reviews all information pertinent to the day's business.