Supervisor, Mortgage Loan Operations
Supervisor, Mortgage Loan Operations Summary PenFed is hiring a Supervisor, Mortgage Loan Operations in Alexandria, Virginia. The primary purpose of this job is pipeline management of transactions in process. Oversees the daily activities of mortgage operations to ensure timely and accurate completion of team responsibilities, meet established guidelines and ensuring high quality member and/or lender service. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. * Responsible for completing scorecards and reviewing with team members; pipeline management and file flow, moving along loans that are in process and closed according to service level agreements (SLA's). * Will oversee Mortgage Loan Advisors/Officers, Underwriters, Disclosure Desks, Transaction Assistants, Closers, Funders and Processor's activities. * Monitor loans in process to determine any deviation from standard processing time and to take appropriate actions including notifying management for alternatives to ensure lenders and or members receive timely service. * Provide training and guidance to less experienced staff. Assists with cross training as needed. Comments on training flashes and delivers to staff. * Manage workload distribution and monitors progress of loan volume and projects to ensure goals are met and proper documentation is attached. Interprets policies and guidelines for employees. * Maintain contact with members or correspondent lenders for quality purposes or for escalated issues as needed throughout the processing period, assisting them with any questions and notifying them of any additional information required. * Consult subject matter experts to confirm credit worthiness and collateral value on escalations and quality checks. * Assist with writing and administering employee performance evaluations and coordinates the training and development of each employee, ensuring performance goals are established for each and progress monitored regularly. Education and Experience Equivalent combination of education and experience is considered. * Bachelor's degree or a combination of education and/or experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. * Three to Five (3-5) years related work experience in mortgage space * Knowledge of mortgage operations, regulations and procedures required * Experience in mortgage operations that involved customer interaction * Strong verbal and written communication skills required * MS office general knowledge required Supervisory Responsibility This position will supervise employees. Licenses and Certifications * There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call is required. About Us Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-289-4710.