- A premier healthcare system
- A compassionate mission of healing
- Dynamic Maryland/Washington D.C. market
We are a non-profit network of healthcare providers based in Rockville, Maryland. At Adventist HealthCare, you will find a clear passion for caring for the whole person and a progressive faith-based mission. Pursue Excellence. Practice with Compassion.
Days, 9 am to 5:30 pm
Responsible for analyzing accounts with credit options and determining appropriate action.
Coordinates and conducts corrective action, typically of a multi-functional nature and affecting a large
volume of insurance companies, and patient accounts. Handles a high degree of public and
professional contact and heavy call volume, inbound/outbound. The ability to precisely process and
maintain the electronic refund report process and update the department manager on a monthly bases
or when needed. Proficient in 10 key and alpha/numeric data entry. Provides coverage to the cash
posting team when needed and assist the customer service team with incoming calls when needed.
Must possess excellent customer service to the hospital clients. Must be organized and detail oriented.
Must be able to work well under deadlines and pressure. Actions and attitude that contributes to the
critical success factors of the organization (i.e. Best place to work, Most extraordinary experience,
Superior outcomes, Financial success for reinvestment, A growing organization vital to the community,
and Valued as a faith-based organization).
1. Knowledgeable of the state of Maryland payment reimbursement rules
and contractual requirements for various payers. Possess the ability to
analyze accounts to determine a true credit.
2. Strong understanding of insurance refund statue of limitation law for the
state of Maryland to assure all refund requests is within compliance.
3. Use sound judgment to resolve credit balance due to insurances and
patients while maintain the integrity of AHC. Process refund reports in a
timely manner and with accuracy.
4. Provides excellent customer service to our clients, assists in problem
resolution both internal and external.
5. Assists Customer Service during staff shortage. Follow up with patient and
insurance companies inquiries regarding status of refunds in a timely
Accepts requests for information from the department manager and other
departments as related to refunds. Possess the ability to have an open
dialogue with the accounting department regarding the status of credit
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, We will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.
We will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.
Equal Employment Opportunity
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.