EHR Systems Administrator (Business Analyst III)
An exciting and challenging opportunity exists for an individual to work as a member of the Fairfax-Falls Church Community Services Board's(CSB) Informatics Team. The Fairfax-Falls Church CSB is looking for a dynamic and effective Senior Systems Administrator responsible for managing and supporting the functional operation and configuration of the CSB's primary application, the electronic health record, for documenting and coordinating behavioral health service to appropriate residents of Fairfax County. Incumbent collaborates as appropriate with internal staff as part of the Informatics Team and with others in business and clinical operations to accommodate and meet hardware and software needs in coordination with Department of Information Technology. Participates in and leads routine clinical and technical discussions to establish solutions for how to effectively and efficiently use the capabilities of the EHR. Manages and supports daily CSB help desk operations to include troubleshooting and identifying appropriate solutions. Oversees the use and implementation of application and data systems with regards to information systems security issues and compliance. Monitors security access and control procedures for the agency computer access to all major applications including the electronic health record. Conducts routine audits to ensure compliance with information system security requirements and HIPAA regulations and policies. Coordinates and collaborates with Department of Information Technology to stay aware of all potential IT changes affecting the operational capabilities of agency staff. Analyzes and develops long and short term plans for agency electronic health record in coordination with existing and future vendors. Utilizes agency reports and dashboards reflecting clinical user trends and potential issues to be addressed. Communicates with clinical staff to align EHR functional capability with clinical business processes. Manages verification and usefulness of new functional updates and capabilities to the electronic health record. Collaborates with all external agencies as required to meet operational requirements.
To learn more about careers that make a difference, watch our video "CSB: Making a Difference in Our Community".
- Serves as lead software system administrator for interdepartmental or County-wide automated system;
- Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
- Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
- Identifies and tests system enhancements;
- Defines and maintains system administration documentation;
- Organize and direct system user groups;
- Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
- Provides assistance to system users;
- Develops conceptual approaches to satisfy user requirements;
- Oversees user acceptance testing;
- Evaluates new technology for applicability and enhanced effectiveness;
- Develops strategic plans to ensure solutions comply with established standards;
- Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
- Establishes priorities and timetables for system-related projects;
- May supervise other employees on a recurring or project basis;
- Generates reports to meet special agency needs;
- Acts as intermediary between users and technical staff to resolve problems;
- Participates in developing user training manual;
- Provides training to users;
- Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology;
- Develops and provides technical briefings for staff on new services and system components;
- Provides technical support and training to users of installed software;
- Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
- Stays abreast of technology changes;
- Provides assistance to other staff as needed;
- Serves on committees and task forces and undertakes special projects as assigned.
- Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
- Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
- Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
- Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
- Knowledge of effective project management methods, practices and techniques;
- Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
- Ability to analyze and evaluate administrative processes and procedures for automation purposes;
- Ability to conduct research into new information technology;
- Ability to train employees in the use of hardware and software;
- Ability to prepare user manuals;
- Ability to translate technical terminology into terms understandable to management and employees;
- Ability to establish and maintain effective business relationships.
Any combination of education, experience and training equivalent to possession of a bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and child protective services check to the satisfaction of the employer.
- Minimum of five years of recent experience using and/or supporting a certified electronic health record for behavioral health environment
- Minimum of one year of recent experience using Credible Behavioral Health electronic health record
- Minimum of two years experiences with help desk operations
- Minimum of five years supporting healthcare related business processes
- Minimum of five years continuous experience working in behavioral health environment
- Minimum of five years continuous experience working with healthcare related systems
- Minimum of five years reviewing clinical challenges and creating technical support solutions
Ability to input, access, and retrieve information from a computer. Ability to transport self and audio/visual equipment to offsite locations. Ability to set up audio/visual equipment. Ability to lift up to 15 pounds. All duties performed with or without reasonable accommodations.
Panel interview and may include exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 711. EEO/AA/TTY.