Help Desk Engineer
Help Desk Engineer
Government Scientific Source Inc, GSS, a veteran-owned small business supplier of laboratory products and equipment to the federal government is seeking a Help Desk Engineer. The individual will be part of a group supporting and providing maintenance to GSS’s computing environment; which will include installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance. The ideal candidate would be self-motivated and self-directed with the ability to work independently, prioritize, and execute tasks in a fast pace environment. This is a non-supervisory position within the IT Department of GSS.
Job Duties (include but not limited to):
Monitor ticketing system and investigate root causes of issues.
Provide support for local and remote users by phone, remote software, etc.
Installation, updates and troubleshooting a variety of software.
Troubleshoot Network printers, computers, faxes, scanners, etc.
Assists in the administration of e-mail systems and any other proprietary systems.
Prepare new hires’ computer, VOIP phones, and user accounts.
Assist in maintenance and inventory of all equipment.
Assist with other duties as assigned.
2-3 years of help desk support experience.
Excellent customer service skills.
Strong communication skills.
Ability to diagnose and resolve basic technical issues.
Must complete task thoroughly when assigned.
Some weekend/night work is required.
Hiring Location: Reston, VA
GSS offers excellent benefits including Health insurance, FSA/DCA, 100% company paid life and disability insurance, 401(k), Profit Sharing, PTO, Tuition Reimbursement and more!
It is the policy of GSS to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. Additionally, GSS will provide reasonable accommodations to qualified individuals with disabilities, provided that such accommodation does not constitute an undue hardship on GSS.
Email resume and salary requirements to HR@govsci.com.