Department Marketing Statement:WMATA is seeking an MDM administrator to join our endpoint management team. The endpoint management team supports: 4000 mobile devices, and over 7000 Windows and MacOS computing devices.The successful candidate will have multiple years of hands-on professional experience administering, provisioning and deploying mobile devices using AirWatch, Intune or MaaS360. The candidate should have strong experience with the entire suite of Apple products, including: iPhone, iPad, MacBook, and iMac Pro. Demonstrated experience leveraging Microsoft end point management tools such as SCOM, SCCM and group policy is highly desirable. The ideal candidate will have strong experience in administering an Active Directory environment, will have good writing and communications skills and a desire to provide the highest level of customer service. Job activities include (but are not limited to):
- Providing support to executive, law enforcement and other critical users 24/7. Evaluating the latest in technology to determine what solutions can best be deployed for our users Supporting Tier 2 staff in resolving user issues Serving as a knowledge resource for our user community in regards to general mobile device use and best practices. Deploying applications to users through the MDM tools Supporting the MacOS based users and assisting in the management of the MacOS environment
Graduation from an accredited college or university with a Bachelor’s Degree in a Computer Science or a related field. Three (3) years of current experience in enterprise mobile device management; and a minimum three (3) years of hands-on experience with desktop and server configuration management tools and enterprise server administration. Experience with Microsoft System Center Configuration Manager (SCCM) and Microsoft System Center Operations Manager (SCOM) technologies. Must be familiar with the latest mobile devices.
Or, an equivalent combination of education in Computer Science or a related field. Four (4) years of current experience in enterprise mobile device management; and a minimum of five (5) years of hands-on experience with desktop and server configuration management tools and enterprise server administration. Experience with Microsoft System Center Configuration Manager (SCCM) and Microsoft System Center Operations Manager (SCOM) technologies. Must be familiar with the latest mobile devices.
IT certifications are desirable, e.g., MCSE, CCNA, IBM Certified Systems Expert.
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
This highly technical position is responsible for the design, integration, management and administration of enterprise mobile devices in a Microsoft Active Directory-based, 24x7x365 enterprise environment. The incumbent plays a vital role in the system configuration management, maintenance and expansion of the mobile device network infrastructure and has a direct role in all aspects of supporting users, servers, and network infrastructure. The incumbent establishes performance standards, develops policies and procedures, and enforces security protocols; maintains in-depth knowledge of mobile devices and mobile device management technologies; keeps WMATA abreast of latest trends in mobile device technologies. WMATA enterprise mobile devices include: smartphones, tablet computers and other mobile technology tools that are primarily used outside of the office and are often used to connect to the organization's wide area network (WAN). This work is provided for the Department of Information Technology’s Office of Data Center and Infrastructure.
Performs a full spectrum of duties to enable and support enterprise mobile devices in a large-scale and complex Microsoft Active Directory-based environment.
Designs, integrates, manages, troubleshoots and administers mobile devices, mobile device applications and mobile device infrastructure.
Maintains configuration management systems for desktop computers and servers.
Ensures security of mobile devices. Maintains device and software inventory and ensures licensing compliance.
Works with Tier 1 and Tier 2 Help Desk support staff.
Analyzes, isolates and resolves customer issues.
Performs proactive monitoring, configuration management and fault resolution.
Directs interaction with customers on support issues.
Escalates issues to immediate management.
Maintains workloads, detailing each case with notes of steps taken.
Performs any other delegated duties considered appropriate in order to maintain the efficient operation of the department.
Develops written policies and procedures for managing device configuration, using WMATA’s enterprise configuration management, operation management and mobile device management technologies.
Provides 24/7 on-call support as needed.
Supports server hardware installation and configuration.
Applies configuration management and operations management technologies towards mobile platform.
Configures and manages network resources to ensure access to desktop devices as well as other devices, including smartphones and tablets.
Provides recommendations for technology infusion and mobile device management technology upgrades.
Assists team members with a variety of technologies.
Participates in daily operations and acts as a backup for peer technical staff.
Implements new technologies to maintain and improve the existing mobile device infrastructure.
Documents the enterprise mobile device environment and develops related documents as needed.
The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Personal Interview
- Skills Assessments
- Verification of education and experience
- Criminal Background Check
- Credit history report for positions with fiduciary responsibilities
- Successful completion of a medical examination including a drug and alcohol screening
- Review of a current Motor Vehicle Report
Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.