Associate Director, Financial Aid Student Services and Outreach

Location
Largo, MD
Posted
May 22, 2018
Closes
Jul 11, 2018
Function
Executive, Director
Industry
Education
Hours
Full Time

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Associate Director, Financial Aid Student Services and Outreach

Office of Financial Aid

Exempt, Regular, 100%-Time, Pay Grade 3.2

University of Maryland University College (UMUC) seeks an Associate Director, Financial Aid Student Services and Outreach in the Office of Financial Aid. Reporting to the Director, Financial Aid Student Services and Outreach, the Associate Director, Financial Aid Student Services and Outreach will be responsible for assisting the Director and Assistant Vice President with the overall administration and management of the team, including all file review, verification, resolution of conflicting information, preparation of reports and records to ensure fiscal accountability, and providing staff technical guidance on current federal and state regulations and institutional policies and practices. The Associate Director will also participate in collaborative efforts to evaluate and organize office workflow, develop and monitor interdepartmental processes and update office policies and procedures.

The Associate Director will oversee all in-person services to students as well as managing and conducting financial literacy seminars, events and workshops.  This position will research, design and implementation of best practices for the management of financial literacy, student loan borrowing to assure lowest possible default rates and general financial success of current and former students. Occasional travel between local UMUC locations may be required.

SPECIFIC RESPONSIBILITIES INCLUDE:

  • Assist the Director and Assistant Vice President with the overall administration and management of the Student Services and Outreach team, including all file review, verification, resolution of conflicting information, preparation of reports and records to ensure fiscal accountability, and providing staff technical guidance on current federal and state regulations and institutional policies and practices 
  • Oversees the financial aid operations of the Largo Shared Services suite and its staff to insure that superior in-person services are provided to current and prospective students. Maintain quality assurance with staff in their individual meetings and correspondence with students. Prepares statistical reports to analyze walk- in traffic to ensure adequate coverage
  • Directs the research, design and implementation of best practices for the management of financial literacy and student loan borrowing to assure lowest possible default rates and general financial success of current and former students. Oversee targeted outreach activities through campaigns and emails to students.
  • Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid and develop and present strategic training to internal and external staff members on default prevention, financial literacy, and delinquency management.  Interpret and apply all related updates to federal regulations, and update policies and procedures as necessary 
  • Deliver financial literacy workshops to current and prior students through online, onsite and offsite platforms, and execute other outreach activities as necessary. Act as a representative of the Financial Aid Office at Open Houses, Career Fairs, etc.   
  • Student Services and Outreach unit special projects and other job-related duties as assigned or directed by management
  • Other job related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's Degree from an accredited institution of higher learning
  • Five years of progressive managerial experience in student aid, higher education administration
  • Financial aid experience in a higher education, working with both traditional and non-traditional populations
  • Strong working knowledge of systems and data processing techniques for automated systems
  • Excellent organizational, customer service, and interpersonal skills
  • Must demonstrate leadership abilities for staff supervision, organizational management and problem solving skills
  • Be able to document work clearly, make independent decisions and schedule work to meet deadlines
  • Work accurately and quickly with attention to detail
  • Strong commitment to customer service

PREFERRED EDUCATION AND EXPERIENCE:

  • Master's Degree

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare.  For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.

The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.

 

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