Reservations Coordinator

Doubletree by Hilton
Arlington, VA
May 21, 2018
May 28, 2018
Accountant, IT
Full Time
ESSENTIAL FUNCTIONS * Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements. Performs Group Master set up and all essential functions. * Answers all reservations telephone calls and emails in a friendly manner, using clear English communication. When processing emails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions. * Reviews group pick up, assist in ensuring proper availability. Monitors and charges No Shows and Late Cancels daily. * Processes all group blocks and contracts from the sales department. Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists. Effectively enters all group blocks into reservation computer system and verifies correctness of data entered against the data received. Sets inventory controls or host blocks for each group. Follows up with the sales department regarding all questions that stem from groups. Monitors group blocks after they have been entered into computer system. * Reviews and audits third parties and consolidates. * Assists management by booking transient reservations. * Assist the local Reservations Desk at HRW with questions, problems or concerns that arise concerning reservations made at the hotel. * Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs. Due to cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. SUPPORTIVE FUNCTIONS In addition to performance of the essentialfunctions, this positionmay be required to perform a combination of the following supportive functions, with the percentage of time performingeach function to be solely determinedby the supervisor based upon the particular requirements of the company.* Perform other duties as directed by the Directorof Revenue, Director of Front Office, or the Revenue Manager.* Assist with Front Desk Operations as needed.* Initiate and prepare reports as needed. * Assist in other administrative duties asneeded. What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

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