Business Process Improvement Manager
Enterprise Operations is currently seeking (one) Business Process Manager to join the enterprise-wide initiative managing the documentation of mission critical business process-to-technology services ecosystem to improve incident and change management agility. The role will also lead the development of process analytics, key performance indicators and business process management methodologies. This role will act as primary lead and interface between various stakeholders from multiple business, project management, technology services, architecture and data services teams. The hired candidate will draw from Lean Six Sigma/Six Sigma experience and expertise to define, measure, analyze, improve, and develop control processes for change management and process improvement engagements across the broader organization. Preferred candidates will also have business continuity planning / disaster recovery experience. This is not a technical role.
*Responsible for developing high-level business strategy and coordinating business architecture as well as general assessment of new business opportunities.
*Researches best business practices within and outside the organization to establish benchmark data.
*Analyzes and measures the effectiveness of existing business processes.
*Determines how new information technologies can support reengineering business processes.
*May specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, process-driven systems requirements.
*Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
*Provides guidance to subordinates within the latitude of established company policies.
*Recommends changes to policies and establishes procedures that affect immediate organization’s operation.
*Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
*Acts as an advisor to subordinates to meet schedules and/or resolve technical problems.
*Develops and administers schedules, performance requirements; may have budget responsibilities.
*Often must lead a cooperative effort among members of a project team.
*Manages the coordination of the activities of a section or department.
*College Degree or equivalent experience; advanced studies/degree preferred. Typically has 8-10 years related experience and 2+ years management experience
*College Degree or equivalent experience; advanced studies/degree preferred
*Typically has 5 – 7 years related business process analysis experience
*Typically has 2+ years management experience
*Six Sigma or Lean Six Sigma black-belt preferred.
*Development of Governance documentation: charters, scope documents, project plans, issue logs, status reports, risk mitigation plans etc.
*Strong facilitation skills and process-driven analytical skills
*Strong ability to manage multiple efforts simultaneously
*Software Skills: ARIS, Enterprise Architect-Sparx, MS Visio, MS Excel, MS Power Point, MS Word
*Experience mentoring staff
*Understanding of the secondary mortgage industry, experience with Freddie Mac and/or Fannie Mae is desirable.
*Excellent verbal and written communication skills. Ability to communicate effectively with team members, stakeholders, and management on both the business and IT sides.
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.