Front Desk Agent/Guest Services Agent

Aimbridge Hospitality
Fairfax, VA
May 17, 2018
May 21, 2018
Accountant, IT
Full Time
Job overviewFront Desk Agent contributes to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. Must have a flexible schedule and the ability to work nights, weekends and holidays.The Front Desk Agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Previous guest service experience as well as the ability to communicate well with guests required.RequirementsEducation & Experience:College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Physical requirements:Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Drive the hotel shuttle van when neededMental requirements:Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high pressure situations.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions.Must maintain composure and objectivity while under pressure.What you will be doingApproach all encounters with guests and employees in a friendly, service oriented manner.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.Maintain proper operation of the PBX console and ensure that all Aimbridge Hospitality performance standards are met.Handle requests for information, mail and messages in an efficient and courteous manner.Answer guest inquiries about hotel service, facilities and hours of operation.Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.Establish and maintain good communications and team work with fellow employees and other departments within the hotel.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly, efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.EOE/M/F/D/V