Front Desk Agent

Montage Hotels
Baltimore, MD
May 17, 2018
May 21, 2018
Accountant, IT
Full Time
ESSENTIAL FUNCTIONS:Job duties include; although are not limited to:Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectivesHosting and welcoming guests with a friendly and sincere demeanorAssisting with guest check-in and out process, as well as folios, invoicing and billingThinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectationsCommunicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlesslyMaintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requestsQUALIFICATIONSHigh School Diploma or equivalent, Bachelor s Degree preferredMinimum of two years experience in a hotel operations environmentMinimum of two years experience in customer servicePossess basic math skills and have the ability to accurately handle billingAbility to communicate clearly and speak, read, write and understand English wellAdvanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occurMust have flexibility to work at (2) two days a week in the am or pm during the week and weekends, if neededPHYSICAL REQUIREMENTSPosition requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.