Call Center

Baltimore, MD
May 17, 2018
May 21, 2018
Customer Service
Full Time
Candidates will be responsible for answering inbound phone calls from clients regarding refrigeration, electrical or mechanical problems. Client has clients that hire them to provide the HVAC and refrigeration equipment. These call center folks will be troubleshooting the problems and providing assistance over the phone to each client. Answering calls, making follow up calls, updating information, working on the computer, using different software systems, etc. This is 1st shift, working 7am-7pm Wed, Thur, Fri and Sat one week and Thur Fri and Sat the next week, keeps rotating. If they work on holidays they will get double time. Because they are 12 hour shifts candidates will be receiving overtime every other week.-Answering inbound calls, providing customer service to all clients -Performing data entry, working on the computer - Using various computer systems, navigating through the computer - Making outbound calls to follow up with clients ensuring customer satisfaction - Learning the Client's products and services to effectively communicate with internal and external employees and clients - Documenting all account information, reviewing accounts, service plans, etc About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing(R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek is acting as an Employment Agency in relation to this vacancy.

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