Customer Service Representative
GET TO KNOWALORICA At Alorica, we only do one thing make livesbetter, one interaction at a time. We re a global leader incustomer service and experience, serving the world s biggest brandswith tens of thousands of employees in hundreds of locations aroundthe globe. JOBSUMMARY Your mission(should you choose to accept it) is to offer customer supportthrough phone, email, online chat or social media to customers whohave questions, concerns or confusion around a particular productor service. You re literally the voice ofthe brand, and a strong relationship between our clients and theircustomers starts with you. So only the awesome needapply. Ready to start? Chat with us to begin theprocess now: ( KEY JOBRESPONSIBILITIES Talks to customers over the phone, email,online chat or social media to resolve their questions or concerns Maintains and updatescustomer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls tosupervisor when necessary and appropriate Responds to requests for assistance and/orpossible processing of credit cardauthorizations Trackscall-related information for auditing and reporting purposes Provides feedbackreports on call issues related to downtime and/or trainingissues Upsells tocustomers as necessary WHY JOINALORICA? Every day,we aim to live up to our mission of creating insanely greatcustomer experiences. But as Alorica employees, giving back mattersjust as much that s why we re so proud of Making LivesBetter with Alorica , a non-profit, 501(c)(3) organizationdedicated to providing assistance to employees, their families andthe people, organizations and communities who supportthem. Simply put, we want to make livesbetter one interaction at a time. And to do that, we need the verybest people to join us. But please, allow usto entice you further! As an Alorica employee, you mayreceive: Paidtraining Flexibletraining schedules Medical and dental benefits Paid time off Paid holiday and sicktime Retirementplanning options (401(k)) Employee discounts through clientprograms Working at Alorica means potentially having thefreedom to explore all kinds of career options from customerservice, training, and tech support, to management, recruiting andmore. Alorica offers fun, challenging opportunities to pursue yourprofessional goals, and we want you to have fun and succeedbecause when you re at your best, that s when we re atour best. So what do you say? Ready to take the next step? JOBREQUIREMENTS Minimum Education and Experience: High SchoolDiploma or GED required; college degreepreferred Customerservice experience a plus Phone-related customer service amajor plus Familiarity with Microsoft Windows, Word, and Excelapplications Bilinguallanguage skills a plus Knowledge, Skills andAbilities: Stellar customer service skills and an overwhelmingdesire to make lives better, one interaction at atime Ability to usephone and computer systems Excellent oral and written communication skills Stronglistening/comprehension skills Ability to stay composed andobjective Conversational, patient and confident, with a positiveattitude WORKINGCONDITIONS Work Environment A climate controlled, contactcenter environment filled with amazing people, incredible careeropportunities and the occasional dance-off Constant usage of phone and computersystems PhysicalDemands Constant sedentary work.You ll typically be sitting for most of the time, so be sure get upand stretch once in a while. Your circulatory system will thankyou. DISCLAIMER: The above information on thisdescription has been designed to indicate the general nature andlevel of work performed by employees in this classification. It isnot designed to contain or be interpreted as an exhaustive list ofall responsibilities, duties and qualifications required ofemployees assigned to this job. TAKE THE NEXTSTEP Let s make lives better. Let s defy the statusquo. And let s go beyond thinking outside the box and decide toobliterate the box instead.You ready? Let s dothis. Ready to apply? Start the process rightaway by chatting with us now ( About Alorica: Alorica is anequal opportunity employer and committed to diversity in itsworkforce. Alorica recruits qualified applicants and makes allemployment-related decisions based exclusively on job-relatedqualifications, without regard to characteristics such as race,color, national origin, religion, gender, age, marital status,disability, veteran status, citizenship status, sexual orientation,gender identity, or any other status protected by law.