Lead Deskside Support Technician

Amyx, Inc
Arlington, VA
May 17, 2018
May 21, 2018
Accountant, IT
Specialty Trades
Full Time
Amyx, Inc. is seeking to hire a Team Lead, Deskside Support Technician to be located in Rosslyn, Virginia.Responsibilities and Daily Tasks: The Team Lead, Deskside Support Technician primary job responsibilities will include:Support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading of all servers, hardware and equipment while ensuring its optimal performance. Troubleshoot server issues and PC components, and support replacement of hard drives, CD-ROMS, and NICS problems in a timely and accurate fashion. Provide end user training and assistance as required. Provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and COTS and GOTS applications. Serve as the initial point of contact for troubleshooting server hardware/software, PC and printer problems. This position may require travel to several customer sites.This position reports to the on-site Prime Contractor and Department of State Task Monitor.The primary job responsibilities will include: Amyx team management, contract management and overall team performance Contract relationship with the Prime contractor Helping to support a LAN/WAN system using TCP/IP connectivity in both classified and unclassified environment Coordinating and performing server/workstation installation Providing technical and software support to end-users Deploy, maintain and troubleshoot MS servers, NAS interfaces in an Active Directory environment Monitor daily system backups and ensure data replication to disaster/recovery sites Collaborate with other server engineers, users and client managers in identifying requirements, specifications and project planning activities Installing, maintaining, and upgrading hardware and software Providing technical assistance and training to end-users Evaluating computer hardware and software. Including printer problems Maintaining and repairing servers, computers and peripherals Installing, configuring, diagnosing, repairing, and upgrading ha and equipment while ensuring its optimal performance Troubleshooting problem areas in a timely and accurate fashion Providing end user training and assistance where required Providing reporting and trouble ticketing information Maintain working knowledge of products and/or services Prepares reports and correspondence as needed Performs other duties as assigned by supervisor Management of IT assets and inventory controlSupported Technologies:* Knowledge of Windows PC and server co Active Secret Clearance (w/ ability to obtain a Top-Secret clearance) College degree in Computer Science or equivalent experience Ability to react to high priority problem calls, and interface with a variety of VIPs and clients Excellent oral and written communication skills and the capability to produce detailed programmatic plans and resource assessments Strong organizational skills; able to manage priorities and workflow