Vendor Relationship Manager

Navy Federal Credit Union
Vienna, VA
May 17, 2018
May 21, 2018
Full Time
Employee Perks Why You Will Love Being Part of the Navy Federal Team: *Competitive compensation with opportunities for annual raises, promotions, and bonus potential*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses*Consistently Awarded Top Workplace*Nationally recognized training department by TRAINING Magazine IND123*An employee-focused, diverse, and service-oriented workplace environment Basic Purpose To optimize, develop, manage, negotiate and control vendor contracts, relationships and performance for the efficient delivery of contracted products and services. MAJOR RESPONSIBILITIES:Four to Six responsibilities will be defined for a Role Family and will apply consistently across all roles within a Role Family. They are not to be modified. 1. Strategic Partnerships and Planning* Coordinate and drive business relationships with key internal partners and significant external partners* Collaborate with partners to align priorities, determine shared success metrics, surface new opportunities, mitigate issues and add value through insights* Champion ISD advocacy within the businesses/functions/partners and business advocacy within the ISD function* Understand organization's long term direction (business plan) and formulate strategies with partners centered on the strategic direction* Establish working relationships with peer Relationship Managers to understand short and long term strategic direction of our business partners and to share best practices2. Account Management* Drive partner satisfaction by learning and understanding partner needs, providing responsive service to issues, integrating partners into ISD processes and building relationships with key stakeholders* Ensure mutually agreed-upon service levels exist for all processes and services provided by ISD* Develop relationships with key stakeholders within the partner organization; ensures continuous two-way feedback to enhance quality of service* Serve as advocate, on an on-going basis, for both the partner and ISD, to ensure IT services are being provided and customer expectations are being met3. Financial Management* Develop and provide input into the Annual Financial Plan* Maintain annual budget* Ensures compliance strict confidentiality policies and procedures for sensitive financial data4. Communication* Presents consistent, concise, relevant, reliable and timely information to all appropriate internal and external audiences/stakeholders through a variety of media* Ensures accuracy of information to enable effective business decisionsFrame message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience* Seek input from audience; confirms understanding; presents message in different ways to enhance understanding5. Request for Proposal (RFP) Process* Assume responsibility and oversight of large and complex purchases involving use of Requests for Proposals* Assist departments with specification development, drafts RFP, serves on evaluation committee and obtains appropriate approvals.* Lead development and ongoing management of a competitive RFP process that is standardized with consistent language and evaluation criteria, and incorporates the SDLC process. 6. Contract Management* Collaborate with Procurement to author contract documents, service level agreements and statements of work.* Evaluate contracts, service level agreements and statements of work to ensure compliance with Navy Federal standards and policies, including security, application development, data and enterprise architecture standards, and SDLC* Ensure vendor provided services support business objectives* Engage Procurement, General Counsel, and Human Resources in managing vendors and contracts, purchase orders, statements of work, and key performance indicators* Coordinate with Procurement to negotiate agreements to achieve desired financial terms and conditions, and ensure vendor provided services support business objectives.* Partners with Procurement to manage vendors' contracts; proactively addresses and resolves issues/events not covered within contract * Strive to gain competitive advantage against other organizations in the same line of business7. Vendor Relationship and Performance Management* Establish and manage relationships with qualified vendors to support current and future business needs* Negotiate Service Level Agreements with relevant metrics (turnover, candidate productivity, etc.)* Manage vendor(s) by developing expectations, measuring performance, and building a strong business partnership* Conduct periodic performance review meetings with vendors; establish vendor improvement plan (when necessary)* Work with internal stakeholders, technical teams, project managers, and the business to provide value through vendor services* Provide quarterly feedback on vendor/ staff performance* Serve as the organization's point of contact for vendor related matters8. Vendor Portfolio Management* Manage and facilitate the process for identifying, prioritizing, selecting and optimizing ISD vendors to support the corporate business strategy* Develops risk assessments of new and existing vendors, and develops strategies and procedures to minimize risk* Maintain vendor profiles* Provide vendor portfolio dashboards, scorecards and reports; create documents/materials for vendor portfolio reviews* Review existing vendor management policies and procedures; augment with industry best practices, as necessary* Develop governance standards to ensure compliance with established service and performance level standards9. Performs other related duties as assigned.QUALIFICATIONS - KNOWLEDGE, SKILLS, AND ABILITIES:Required:* Bachelor's Degree in a related field, or the equivalent combination of education, training, and experience* Thorough understanding of business strategies, developments in emerging technology, and ability to translate business needs into IS opportunities (people, process, information & technology)* Ability to consistently exercise discretion and independent judgment.* Ability to manage multiple projects, resolve conflicting requests, meet changing requirements and priorities, and meet deadlines and budgets* Demonstrated experience linking initiatives with IT and corporate strategic plans* Effective presentation skills* Strong facilitation skills including influencing, facilitation, and partnering skills* Portfolio, SDLC and ITIL/ITSM processes and frameworks* Well versed in key contract terminology with a clear understanding of their inter-relationships* Demonstrated vendor management experience* Demonstrated experience in establishing, negotiating and enforcing vendor contracts and service level agreements* Experience in developing, implementing and managing a formalized process of selecting, monitoring and auditing vendors.* Experience preparing and reviewing RFPs, RFIs, SOWs* Ability to prioritize and multi-task in a fast-paced ever changing environmentDesired:* Knowledge of NFCU operations, processes and procedures* Understanding of ITIL concepts and/or certification in ITIL* Project Management experience or PMP certificationHours:Monday-Friday, 8:00am-4:30pm Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

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