Lead Help Desk Technician

Employer
General Dynamics Information Technology
Location
Herndon, VA
Posted
May 17, 2018
Closes
May 21, 2018
Industry
Specialty Trades
Hours
Full Time
Job Description Job Satisfaction, Professional Growth, Excellent Salary, Referral Bonuses, and all around Cool Job!This Surge Team Service Desk Specialist position is a full time opportunity for candidates who are looking for a challenging, fast-paced environment. We are looking for experienced Service Desk Specialists who want to work with the latest technologies as part of a traveling team supporting unique customer needs.Responsibilities Include: Provides first contact and incident resolution to customers with hardware, software, and desktop application issues. Including customer walk-ins, customer telephone support and electronically submitted requests.Installs, configures, and upgrades computer hardware and software.Provides end-user software troubleshooting and support.Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.Attempts to resolve incidents during the first contact and escalates incidents to higher Tier II or Tier III when requiredProvides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capabilityProvides polite and friendly customer service for local and off-site users.Provides guidance to less-experienced technicians.Documents incident status and solutions in incident database tools.This position requires 80% plus travel to support worldwide missions. Travel can range from one week to six months." Surge Team Service Desk Specialist position is a full time opportunity for candidates who are looking for a challenging, fast-paced environment. We are looking for experienced Service Desk Specialist who want to work with the latest technologies as part of a traveling team supporting unique customer needsQualifications:Required: Minimum of 5 years of directly related experience supporting help/service desk operations.Security + CE Certification required day one.A Computing Environment certification meeting DOD 8570.01-M and IAT Level I. Desired: IAT Level II Certifications are:410 - Installing and Configuring Windows Server 2012411 - Administering Windows Server 2012412 - Configuring Advanced Windows Server 2012 ServicesProficiency with Microsoft Office; PowerPoint; Project and Visio is highly desirable #SURGETEAMAs a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with DisabilitieWIHD04

Similar jobs