Customer Service Representative

Employer
Long & Foster Property Management
Location
Stafford, VA
Posted
May 17, 2018
Closes
May 21, 2018
Function
Customer Service
Industry
Other
Hours
Full Time
Provides customer service support to the Property Management organization by obtaining, analyzing, and verifying the accuracy of statements and ledgers. Initiates and/or implements corrective action as needed to ensure that excellent standards of service and a high level of customer satisfaction is maintained. Prepares customer service reports. Coordinates the handling of difficult, complex, and unusual situations associated with property management statements and ledgers. Customer Service Representative Key Responsibilities: Resolves tenant and owner problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, and following up to ensure resolution.Manage the customer's expectations to ensure all commitments made to the customers are met.Identify, analyze, and assess customers' needs to achieve customer satisfactionEffectively manage all incoming calls to meet call handling quotas; follow communications guidelines and policiesContribute to team effort by accomplishing related and individual results Requirements: Associate's degree preferredProven customer support experienceCustomer orientation with the ability to resolve conflictsAbility to multi-task, prioritize, and manage time effectivelyKnowledge of Microsoft office suite products and extensive use of OutlookRequirements:Associate's degree preferredProven customer support experienceCustomer orientation with the ability to resolve conflictsAbility to multi-task, prioritize, and manage time effectivelyKnowledge of Microsoft office suite products and extensive use of Outlook

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