Desk Top

Employer
Robert Half Technology
Location
Mclean, VA
Posted
May 17, 2018
Closes
May 21, 2018
Function
Accountant, IT
Hours
Full Time
Ref ID: 04510-9501254002Classification: Desktop SupportCompensation: DOEInstalls, configures, updates, maintains, and repairs hardware and software relating to desktop systems such as desktops, laptops, workstations, tablets, printers, etc., with a focus on ensuring maximum functionality, performance, accessibility, security, availability, and reliability of those systems. Provides support to company users of same in a service desk environment which receives requests via ticket, e-mail, phone, and walk-up. Prioritizes and self-manages completion of day-to-day tasks, with additional project responsibilities assigned and guided by IT management or project lead. Lead projects within job scope. Provide good customer service to resolve the most advanced and complex technical problems in a service desk environment. Includes managing the user relationship through timely acceptance of requests, quick resolution where possible, regular feedback on status of long lead time tasks, and notification of resolution for smooth operation of the service desk. Installs, configures, and troubleshoots problems with desktops, laptops, workstations, tablets, printers, phones, network connectivity, software/operating/office solutions and other common packages. May perform advanced administration on other systems such as video teleconferencing, audio/video solutions, and phone systems. Makes recommendations for changes to systems. Leads efforts to upgrade or replace existing solutions and implement new ones. Analyzes system behaviors and logs, identifies and effectively uses advanced troubleshooting tools and techniques, and performs extensive research to resolve issues quickly and completely. Drives identification, review, selection, acquisition, implementation, and adoption of new troubleshooting tools and techniques. Makes suggestions for improvement of analysis capabilities. Assist with the selection and procurement process for systems and components within the job scope; including specification, quotation, requisition, receipt, inventory, and control. Maintains and updates records and tracking databases associated with help desk problems, asset deployment, etc. Provides recommendations to management for improving these processes as needed Reviews recurring issues and one-time resolutions looking for opportunities to implement full-time fixes. Brings these opportunities to IT management for consideration and possible further action. Includes estimates of level of effort needed, possible alternatives, costs involved, potential risks, and perceived benefits. Reviews existing desktop hardware and software inventory, considers funding limits provided by IT management, makes recommendations for how best to utilize those funds to minimize user downtime and maximize performance. Once approved, plans and manages the replacement process. Provides guidance and training to less experienced desktop support personnel. Creates and maintains documentation for procedures, processes, and support activities. Coordinate the activities of other desktop support personnel on specific activities or projects as assigned. Maintains a positive work atmosphere by acting and communicating in a manner that is cooperative and supportive of customers, co-workers and managers. Continuous improvement of technical and soft skills to adapt to new technologies and provide better customer service. Maintain the organization and cleanliness of personal and common IT spaces. Other duties as assigned.Installs, configures, updates, maintains, and repairs hardware and software relating to desktop systems such as desktops, laptops, workstations, tablets, printers, etc., with a focus on ensuring maximum functionality, performance, accessibility, security, availability, and reliability of those systems. Provides support to company users of same in a service desk environment which receives requests via ticket, e-mail, phone, and walk-up. Prioritizes and self-manages completion of day-to-day tasks, with additional project responsibilities assigned and guided by IT management or project lead. Lead projects within job scope. Provide good customer service to resolve the most advanced and complex technical problems in a service desk environment. Includes managing the user relationship through timely acceptance of requests, quick resolution where possible, regular feedback on status of long lead time tasks, and notification of resolution for smooth operation of the service desk. Installs, configures, and troubleshoots problems with desktops, laptops, workstations, tablets, printers, phones, network connectivity, software/operating/office solutions and other common packages. May perform advanced administration on other systems such as video teleconferencing, audio/video solutions, and phone systems. Makes recommendations for changes to systems. Leads efforts to upgrade or replace existing solutions and implement new ones. Analyzes system behaviors and logs, identifies and effectively uses advanced troubleshooting tools and techniques, and performs extensive research to resolve issues quickly and completely. Drives identification, review, selection, acquisition, implementation, and adoption of new troubleshooting tools and techniques. Makes suggestions for improvement of analysis capabilities. Assist with the selection and procurement process for systems and components within the job scope; including specification, quotation, requisition, receipt, inventory, and control. Maintains and updates records and tracking databases associated with help desk problems, asset deployment, etc. Provides recommendations to management for improving these processes as needed Reviews recurring issues and one-time resolutions looking for opportunities to implement full-time fixes. Brings these opportunities to IT management for consideration and possible further action. Includes estimates of level of effort needed, possible alternatives, costs involved, potential risks, and perceived benefits. Reviews existing desktop hardware and software inventory, considers funding limits provided by IT management, makes recommendations for how best to utilize those funds to minimize user downtime and maximize performance. Once approved, plans and manages the replacement process. Provides guidance and training to less experienced desktop support personnel. Creates and maintains documentation for procedures, processes, and support activities. Coordinate the activities of other desktop support personnel on specific activities or projects as assigned. Maintains a positive work atmosphere by acting and communicating in a manner that is cooperative and supportive of customers, co-workers and managers. Continuous improvement of technical and soft skills to adapt to new technologies and provide better customer service. Maintain the organization and cleanliness of personal and common IT spaces. Other duties as assigned.Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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