Systems Administrator III
Overview Vencore is a proven provider of information solutions, engineering and analytics for the US Government. With more than 40 years of experience working in the defense, civilian and intelligence communities, Vencore designs, develops and delivers high impact, mission-critical services and solutions to overcome its customers most complex problems. Headquartered in Chantilly, Virginia, Vencore employs 3,800 engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do. Vencore is an AA/EEO Employer - Minorities/Women/Veterans/Disabled Responsibilities This position provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system s infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/ storage/network devices, mobile devices, etc. Provides Tier I/II (Help Desk) and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to management and internal customers. Provides support of the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages LINUX operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Provide Tier I/II (Help Desk) problem identification, diagnosis and resolution of development, test, and production software environments through chat rooms and ticketing systems.Provide support for implementation, troubleshooting and maintenance of IT systemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provide support for the escalation and communication of status to management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningFacilitate the deployment of web applications and services into the client's development and productionenvironmentsServe as the technical point of contact between the customer and the development teamMaintain currency of relevant documents and update the Wild and SharePoint knowledge basesMonitor and respond to chat rooms Requires 5 years with BS/BA or 10 years with HS diploma.Individual Capabilities Required:Experience drafting documentation, such as FAQs and internal knowledge articles.Demonstrates customer-service focus and responsiveness.Demonstrates strong interpersonal skills as well as written and verbal communication skills.Experience in Linux systems in areas of system administration, integration and developmentExperience with Infrastructure- as-a-Service (IaaS) and Platform-as-a-Service (PaaS) technologiesExperience with version control systems such as GITExperience in application and web server administrationIntermediate-level Linux experience, software releases, and configuration managementExperience in software development processes and using ticketing systems like JIRA or Redmine.